HVAC Scheduling Coordinator

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a HVAC Customer Resource Coordinator to join their team. This role supports the Market Resource Manager by receiving and scheduling customer calls for service, managing technician schedules, and ensuring timely completion of preventative maintenance.

Responsibilities

• Receives customer requests for unscheduled or scheduled service
• Schedules technicians to align with customer and service needs
• Communicates action plans and services directly to customers
• Affirms job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators
• Answers customer inquiries and resolves or escalates issues
• Debriefs daily activities
• Provides daily schedules to technicians
• Maintains consistent communication with technicians
• Fulfills tasks within an established timeframe
• Keeps customer account information updated in NxGen
• Supports scheduled service visits on time
• Assists with parts ordering and PO creation
• Supports start-up processes
• Manages Work In Progress (WIP) and reconciles exceptions
• Follows up on activities to ensure completion
• Reviews and corrects unassociated time for technicians' timesheets
• Attends daily team huddles and weekly planning/scheduling meetings
• Assists with time and expense reporting submission
• Performs other duties and administrative activities as assigned

Requirements

• High school diploma or equivalent with 2-5 years of service industry experience managing service operations or scheduling/dispatching
• Ability to work independently and demonstrate strong organizational and attention to detail skills
• Strong interpersonal skills to communicate with both internal and external clients
• Ability to handle multiple projects, tasks, and issues simultaneously
• Prioritizes work activities based on financial impact and desired business goals
• Ability to influence diverse teams to accomplish tasks/goals

Preferred

• Associate degree
• Experience and/or basic project accounting or costing principles

What We Offer

• Competitive hourly rate
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, including 401K, medical, dental, and vision care
• Extensive product and on-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• JCI Employee discount programs (The Loop by Perk Spot)