HVAC Scheduling Coordinator

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks an HVAC Customer Resource Coordinator to join their team. The ideal candidate will be onsite at their Orlando facility.

Responsibilities

• Receives and schedules customer calls for service.
• Manages the schedule of assigned technicians and mechanics.
• Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
• Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.
• Affirms job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

Requirements

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling or dispatching.
• Demonstrated ability to perform work independently and excellent organizational and attention to detail skills.
• Strong interpersonal skills to effectively communicate with both internal and external clients.
• The ability to handle multiple projects, tasks, and issues simultaneously with tact, cooperation, and persistence.
• The ability to prioritize work activities based on financial impact to desired business goals.
• The ability to influence diverse teams to accomplish tasks/goals.

Preferred

• Associate degree.
• Experience and/or basic project accounting or costing principles.

Benefits

This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Pay

Hiring hourly range: $21-$30 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)

Schedule

N/A