HVAC Scheduling Coordinator

About the role

Complete Comfort LLC is seeking a Service / Scheduling Coordinator to support HVAC technicians and enhance daily operations.

Responsibilities

• Schedule and dispatch technicians based on priority, skill set, and location
• Manage daily workflow and service coverage
• Handle inbound customer calls, service requests, and emergency dispatch needs
• Cookordinate between service, install, and maintenance teams
• Help maintain high levels of customer satisfaction through clear communications and fast response times
• Support service management with reporting, schedule adjustments, and ongoing workflow improvements focused on efficiency and customer satisfaction

Requirements

• 1-3 years of experience in dispatching, scheduling, or coordination in HVAC, plumbing, electrical, or home services
• Experience using ServiceTitan, Housecall Pro, or similar service management software (training provided for the right candidate)
• Strong communication skills with both technicians and customers
• Problem-solving mindset with the ability to adjust schedules quickly as priorities change
• Customer service experience in a home services or trades environment (a plus)

Benefits

• 80% employer-paid medical coverage
• 20% company-paid for dependents
• Dental and vision insurance
• Employer-paid supplemental insurance, including short-term disability and accident insurance
• Simple IRA with a 3% employer match after one year of employment
• 3 weeks of accrued PTO and 9 paid holidays annually

Pay & Schedule

• $18.00 - 26.00 hourly, depending on experience
• Monday through Friday, with occasional overtime may be needed to support seasonal demands