HVAC Scheduling Coordinator

About the Role

Complete Comfort LLC is hiring a Service/Scheduling Coordinator to support HVAC technicians and help keep daily operations running efficiently. This role involves problem-solving, communicating with customers and technicians, and working in a fast-paced environment.

Responsibilities

• Schedule and dispatch technicians efficiently based on priority, skill set, and location while managing daily workflow and service coverage
• Handle inbound customer calls, service requests, and emergency dispatch needs
• Coordinate between service, install, and maintenance teams to ensure smooth daily operations
• Help maintain high levels of customer satisfaction through clear communications and fast response times
• Support service management with reporting, schedule adjustments, and ongoing workflow improvements focused on efficiency and customer satisfaction

Qualifications

• 1-3 years of experience in dispatching, scheduling, or coordination in HVAC, plumbing, electrical, or home services is preferred
• Experience using ServiceTitan, Housecall Pro, or similar service management software is preferred, but we will train the right person
• Strong communication skills with both technicians and customers
• Problem-solving mindset with the ability to adjust schedules quickly as priorities change
• Customer service experience in a home services or trades environment is a plus

Pay

$18.00 - $26.00 hourly, depending on experience

Schedule

Monday through Friday, with occasional overtime may be needed to support seasonal demands

Benefits

• 80% employer-paid medical coverage to support your health; 20% company-paid for dependents
• Dental and vision insurance for complete peace of mind
• Employer-paid supplemental insurance, including short-term disability and accident insurance
• Simple IRA with a 3% employer match after one year of employment
• 3 weeks of accrued PTO and 9 paid holidays annually

Perks that make us stand out:

• Supportive management and a family-friendly, welcoming work environment
• Creative freedom to shape and grow a recognizable local brand
• Quarterly employee dinners for you and your spouse to celebrate milestones
• Team-building events such as escape rooms and company retreats
• Clear paths for upward mobility as our company continues to grow