HVAC Sales Coordinator

About the Role

As an HVAC Sales Coordinator, you will oversee the lead demands of Costco & Home Depot’s Service Provider Program (Centah & HD Service Center). You will support inbound calling, booking, and assigning leads that come through Home Depot’s portal, and make outbound calls for same or next-day estimates. You will also serve as a backup for field-related issues, handling payments and minor task-related questions.

Our mission is to wow both customers and employees. Your hard work will be rewarded with generous pay, bonus potential, and a culture of rewards including lunches, sporting events, and days off. We provide continuous training, leadership development, and advanced sales training to help you grow.

Responsibilities

• Answer heavy phone traffic, scheduling inbound and outbound unit estimates.
• Pre-qualify and confirm retail leads; confirm non-retail leads and manage cancellations/rescheduling.
• Answer emails related to scheduling and confirmations.
• Understand the dispatch board and service calendar.
• Assist with service calls when phones are busy and manage calls on hold status as needed.

Requirements

• Minimum 2 years of customer service experience (sales experience a plus).
• High school diploma or equivalent.
• Must pass a background check.
• Flexible schedule—ability to work holidays, early mornings, late evenings, or cover for team members as needed.

Qualifications

• Enjoys talking on the phone.
• Clear written and verbal communication skills.
• Empathy, strong work ethic, initiative, and patience.
• Positive attitude, effective listener, and adaptability.
• Friendly, outgoing, and able to work with minimal supervision.

Benefits

• Robust PTO plan.
• Health, vision, and dental plans for you and your family.
• 401K Retirement Plan with company match.
• Life Insurance, Short-Term and Long-Term Disability.
• Special program options: FSA, EAP, Legal Services, and Identity Theft protection.
• Continuous training for professional development.
• Dynamic, collaborative, and fun work environment.
• Coached and supported career growth.

Pay

• Paid training.
• $21.50 per hour for the first 90 days.
• After 90 days: $19.33 per hour plus commission and bonuses.
• Average first-year earnings: $50,000–$70,000.
• Unlimited earning potential.