HVAC Regional Service Manager

Responsibilities

• Manage technicians and administrative staff.
• Be an effective communicator to develop the operational team and quality of support provided to customers.
• Deliver all company goals and metrics.
• Evaluate and perform annual reviews with Operations Manager approvals.
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s).
• Escalation point for callbacks.
• Manage customer relationships for assigned area.
• Maintain and communicate weekly activity schedule.
• Ensure efficient and well-planned scheduling of all calls.
• Ensure area meets or exceeds customer and company SLA requirements.
• Manage dispatchers and ensure company systems and procedures are followed.
• Bottom line accountability for assigned divisions.
• Support ASM and the development of technicians.
• Manage labor and material costs.

Requirements

• Excellent Health Insurance options including a FREE employee only optionDental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days
• USD $85,000.00/Yr.
• USD $110,000.00/Yr.

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience
• HVAC Management Experience
• Technical knowledge necessary to provide value to our technicians and customers
• Extremely high level of urgency to resolve problems
• High level of computer skills
• Ability to build rapport with clients
• Prior proven track record in a similar role
• Level personality with a drive for success
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Strong attention to detail

Skills

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.

Benefits

• Excellent Health Insurance options including a FREE employee only optionDental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Pay

• USD $85,000.00/Yr.
• USD $110,000.00/Yr.

Schedule

• Not specified