HVAC/R Branch Manager - Light Commercial

Responsibilities

• Routinely works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives.
• Communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements.
• Reviews work orders, invoices, and time reports for accuracy and maintains minimal accounts receivables.
• Develops and monitors budgets, goals, and objectives to ensure departmental profitability.
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues.

Qualifications

• 5+ years of successful and recent HVAC and Refrigeration service management experience.
• Two years of technical training or a bachelor’s degree is preferred.
• Solid working knowledge of Word, Excel, and Outlook and the ability to learn new systems.
• EPA Universal Certification.
• Valid driver’s license.
• Problem-solving and conflict management skills.
• Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
• Ability to generate ideas and create processes to grow the service department.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to work well with management, executive leadership, support staff, and technicians.
• Ability and willingness to work a non-standard schedule: nights, weekends, and holidays, as necessary.