HVAC/R Branch Manager - Commercial & Industrial

Responsibilities

• Leads the administrative team in supporting HVAC and refrigeration Technicians in the field.
• Works directly with service and install Technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives.
• Presents themselves as a senior company representative, often communicating directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational product problems, premature failures, and other issues.
• Maintains communication with dispatch to ensure personnel is scheduled properly by skill level, efficiency, and training requirements.
• Reviews work orders, invoices, and time reports for accuracy.
• Able to send out quotes to customers promptly.
• Assists the Service Manager with facilitating a regular training program to ensure that HVAC Technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions.
• Schedules HVAC Technicians to meet service demands and customer expectations.
• Reviews work order accuracy, Technicians' work, techniques, and safety requirements to ensure quality meets established standards and recommends improving quality and productivity.
• Responsible for staff performance appraisals, reviews, and setting improvement goals per company requirements.
• Complies with all applicable health and safety regulations, policies, and established work practices.
• Ensures appropriate employee safety training and compliance is completed.
• Supports the Service Manager in managing Service teams and managing the teams as needed.
• Validates and approves payroll hours.
• Performs other duties as assigned.

Qualifications

• 5+ years of successful and recent HVAC and Refrigeration service experience.
• 3+ years of experience in Service Management is required.
• Solid working knowledge of Word, Excel, and Outlook and the ability to learn new systems.
• Valid driver’s license.
• Strong business acumen and working experience in managing and understanding profit margins, job costing, as well as other business-related metrics.
• Problem-solving and conflict-management skills.
• Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
• Ability to generate ideas and create processes to grow the service department.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to work well with management, executive leadership, support staff, and technicians.
• Ability and willingness to work a non-standard schedule: nights, weekends, and holidays, as necessary.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.