HVAC/R Branch Manager Commercial & Industrial

Responsibilities

• Leads the administrative team in supporting HVAC and refrigeration Technicians in the field.
• Works directly with Service Manager, Technicians, Dispatch, Purchasing, and other managers to ensure customer satisfaction while meeting departmental goals and objectives.
• Presents themselves as a senior company representative, often communicating directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.
• Has ultimate responsibility and accountability for the success of the branch.
• Maintains communication with vendors and customers and internal teams to ensure prompt and professional service.
• Grows branch revenue and maximizes branch profitability.
• Prioritizes customer needs by delivering high-quality service and engaging with partners, with an emphasis on continuously improving the customer experience.
• Develops and monitors budgets, goals, and objectives to maintain satisfactory P/L.
• Reviews all work orders for accuracy assigned to Service Manager’s Call to Billing (C2B) queue, as well as payroll / timecard reports.
• Reviews and approves quotes to customers promptly.
• Communicates daily with Dispatch, reporting on project information, estimated job completion time, labor hours, and parts or material used.
• Follows company operational processes and manages operational KPIs and metrics.
• Supports the Service Manager in interviewing, screening, and evaluating Technicians.
• Screens, interviews, and evaluates administrative personnel to meet workload demands.
• Provides oversight in scheduling Technicians (day, night, and weekends) to meet service demands and customer expectations.
• Responsible for staff performance appraisals, reviews, and setting improvement goals for their direct reports per company requirements.
• Complies with all applicable health and safety regulations, policies, and established work practices; ensures appropriate employee safety training and compliance is completed.
• Supports the Service Manager in managing service teams as needed.
• Performs all other duties as assigned.

Qualifications

• High school diploma, GED, or completion of trade program or technical school.
• College degree, a plus.
• Must have experience in the commercial HVAC/R industry.
• 3+ years of service management experience required.
• Strong business acumen and working experience in managing and understanding profit margins, job costing, as well as other business-related metrics.
• Ability and willingness to work a non-standard schedule: nights, weekends, and holidays, as necessary.
• Solid working knowledge of Word, Excel, and Outlook and the ability to learn new systems.
• Demonstrated understanding of business acumen in a service environment (e.g., profitability, customer relations, quality, safety, etc.).
• Ability to use typical business tools including Microsoft Office, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
• Problem-solving and conflict-management skills.
• Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
• Ability to generate ideas and create processes to grow the service department.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to work well with management, executive leadership, support staff, technicians, and customers / vendors.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Valid driver’s license.