HVAC/R Assistant Branch Manager - Commercial & Industrial

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions. Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization, as well as engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts.

About the role

The Assistant Branch Manager is an administrative position that directly supports the Branch Manager in the daily operations of the branch. In addition to branch management support, the ABM is responsible for purchasing and quoting duties, providing guidance to team members, and assuming additional responsibilities when the Branch Manager is unavailable.

Responsibilities

• Create quotes to submit to customers and own follow-up from creation to closure, with periodic standardized check-ins.
• Provide direct oversight to the branch when required, including mentoring and training of other employees, and offering input on hiring and terminations.
• Track and coordinate with local team to execute on all work order statuses.
• Manage 3rd party vendor selection process (e.g., cranes, scrap pick-up, etc.), schedule and execute vendor deliveries, and fulfill permitting requirements.
• Research new vendors and compare competing suppliers.
• Interact with the Service Manager and Techs to ascertain details related to procurement of parts not clearly defined within the work order.
• Maintain up-to-date and precise records of orders, shipments, inventory, and reports.
• Maintain adherence to the C&I procurement plan.
• Place standard bulk orders that do not require approval (especially indirect purchases).
• Prioritize work orders to ensure customer SLAs are met (incoming and backlog).
• Maintain proactive communication with customers regarding missed SLAs.
• Proactively communicate with customers on work order status.
• Ensure smooth daily office operations, including opening and closing procedures, and maintain a well-organized office.
• Assist with office reports, sales analysis, and other administrative tasks as required.
• Perform other duties as assigned by the Branch Manager.

Requirements

• High school diploma with 4 years of work experience in an office.
• Demonstrated ability to document and report information essential for resolution and communication with both internal teams and customers.
• Good communication (verbal & written) skills.
• Experience training new employees or teaching new skills to others.
• Strong computer (MS Office) skills, as well as demonstrated ability to effectively utilize ERP systems.
• Ability to independently handle multiple tasks concurrently.
• Demonstrated ability to identify and act on customer or internal issues that may impede results.
• Highly organized with strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency in attending to customer issues.
• “Can do” attitude and demonstrated commitment to getting the job done in a collaborative, positive manner.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

Pay

$28-$38/hr depending on experience.

Benefits

• Medical, Dental, Vision, and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company-sponsored life insurance, as well as optional AD&D, short- and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills, and more.
• Pet Insurance.
• Legal Plan and ID Theft Protection.