HVAC/Plumbing Service Manager

About the role

We are seeking a dependable and professional HVAC/Plumbing Service Manager to oversee the day-to-day operations of our service department. The ideal candidate will have strong knowledge of commercial HVAC systems, with plumbing experience considered a plus. This is a working management position that requires hands-on involvement in scheduling, dispatching, service execution, and small projects. The Service Manager will also play a key role in technician development, training, and maintaining strong customer relationships.

Responsibilities

• Oversee daily scheduling and dispatching of service technicians.
• Coordinate and monitor the execution of commercial HVAC service work and small projects.
• Ensure service calls and projects are completed efficiently, professionally, and to a high standard.
• Provide guidance, technical support, and training to service technicians.
• Develop and maintain technician skills through ongoing coaching and hands-on training.
• Interact directly with customers to understand service needs and ensure a positive customer experience.
• Help troubleshoot service-related issues and provide direction to field personnel.
• Coordinate resources, personnel, and schedules to meet customer and company requirements.
• Maintain a professional, dependable, and customer-focused presence.
• Support the overall success and efficiency of the service department.

Qualifications

• Commercial HVAC experience and knowledge required.
• Plumbing knowledge or experience is a strong plus.
• Previous experience in HVAC service management, supervision, or a senior field-service role is preferred.
• Strong organizational and scheduling skills.
• Ability to effectively dispatch and coordinate technicians.
• Strong customer service and communication skills.
• Ability and willingness to train, mentor, and develop technicians.
• Dependable, professional, and presentable.
• Strong willingness to learn and adapt.
• Ability to work effectively in a hands-on, working-management environment.

The ideal candidate is someone who combines strong commercial HVAC knowledge with leadership and customer-service abilities. This person should be comfortable working alongside technicians, helping solve problems in the field, training and mentoring employees, and communicating professionally with customers. A willingness to both learn and teach is essential for success in this position.