HVAC & Plumbing Service Manager

About the role

Step Off the Tools (or Out of the Corporate Grind) and Own the Shop Operations. Are you an experienced trade manager, estimator, or seasoned technician ready to run operations without 80‑hour week burnouts or corporate red tape? At The Gentleman Plumber, we give you the support, authority, and financial upside to run a smooth, efficient service department while maintaining a balanced life. If you know the plumbing and HVAC trades inside‑out and want to apply your knowledge in a respected, family‑owned business where your results are directly rewarded, this is your next move.

Responsibilities

• Lead the Field Team: Be the go‑to operational partner for our technicians—helping them troubleshoot daily field challenges, organize schedules, and deliver top‑quality work.
• Master the Customer Experience: Build trust with local homeowners by triaging calls, following up on open questions, and ensuring every job finishes with a satisfied customer.
• Drive Financial Growth: Keep the department profitable by reviewing and building accurate estimates, following up on open quotes, and ensuring accurate billing.
• Keep the Engine Running: Triage service calls as they roll in, maintaining clear organization across all active jobs, callbacks, and pending estimates.

Requirements

• Proven Trade Background: 2+ years managing a service department in plumbing, HVAC, or residential home services (or significant experience as a lead technician/estimator stepping into management).
• Trade Literacy: You understand residential plumbing and HVAC systems, trade terminology, and what it takes to accurately price and schedule a job.
• Decisive Problem Solver: You think fast on your feet, handle customer conversations with ease, and take pride in closing open loops without needing constant direction.
• Reliability: You live within daily commuting distance of Alexandria, VA, hold a valid Driver's License, and thrive in an active, in‑person team setting.

Benefits

• Health Insurance
• Dental Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)

Pay

$80,000 - $150,000+ per year (With opportunities for bonuses based on Performance)

Schedule

Enjoy a predictable schedule with a local team that values your time off and respects clear work‑life boundaries.