HVAC and Plumbing Service Manager

About the role

Howell Chase is seeking an experienced HVAC & Plumbing Service Manager to lead our service operations and help drive the continued growth of our team. This is a hands-on leadership position for someone who understands the service business from both sides — leading technicians and working in the field.

We're looking for someone who isn't afraid to get involved. You should be comfortable coaching a technician through a difficult call, reviewing numbers with leadership, handling a customer concern, and holding your team accountable to company expectations. If you've spent time turning wrenches in the field and leading technicians, understand what it takes to run a successful residential service department, and enjoy developing people while driving results, we'd like to hear from you.

Responsibilities

• Lead, coach, and hold HVAC and plumbing service technicians accountable for performance
• Manage day-to-day service department operations
• Support technicians with technical troubleshooting and difficult service calls
• Monitor technician productivity, revenue, average ticket, callbacks, close rates, and other key performance indicators
• Conduct regular technician meetings, training, coaching, and performance reviews
• Ensure technicians provide excellent customer service and communicate professionally with homeowners
• Help develop technicians' technical, communication, and sales skills
• Review service calls and identify opportunities to improve performance
• Work closely with dispatch and office staff to maintain efficient scheduling and workflow
• Assist with recruiting, interviewing, onboarding, and training new technicians
• Ensure company policies, safety procedures, and quality standards are consistently followed
• Address customer concerns and assist with escalated situations when necessary
• Help control labor, materials, warranty work, callbacks, and other service department expenses
• Maintain a strong culture of accountability, teamwork, professionalism, and customer service
• Work with company leadership to achieve department revenue and profitability goals

Requirements

• Previous HVAC and/or plumbing service management experience
• Previous hands-on technician experience
• Strong understanding of residential service operations
• Proven ability to lead and hold technicians accountable
• Strong technical troubleshooting knowledge
• Excellent communication and customer-service skills
• Ability to coach technicians on both technical performance and customer communication
• Comfortable reviewing KPIs and using performance data to manage the department
• Strong organizational and problem-solving skills
• Valid driver's license

Qualifications

• Experience managing both HVAC and plumbing service operations
• ServiceTitan or similar field-service software experience
• Experience managing department revenue, labor, budgets, and profitability
• Experience recruiting, training, and developing service technicians

Pay

$70,000–$80,000 base salary annually, based on experience and qualifications.