HVAC Operations Support Manager

About the role

The Operations Support Manager plays a critical leadership role in driving the daily execution, discipline, and performance of the service coordination function. This role ensures best-in-class service administration through fast response times, clean and compliant documentation, accurate invoicing, disciplined collections, organized scheduling, and timely permitting closeout. You will lead a team of Service Coordinators, partner closely with Service and Production leadership, and act as the backbone of operational excellence across service administration.

Responsibilities

• Lead and coach Service Coordinators; set daily priorities, workflows, and performance standards
• Train team members on SOPs, documentation, customer communication, and system usage
• Drive accountability through ongoing feedback and performance management
• Own all customer communication across phone, email, and client portals
• Proactively manage expectations to reduce escalations
• Scheduling, Dispatch & Documentation
• Ensure service schedules are complete, realistic, and job-ready
• Review technician documentation daily to meet bill-ready standards
• Enforce portal, IVR, and client-specific compliance requirements
• Invoicing, Collections & Reporting
• Ensure service invoices are issued within a 48-hour standard
• Own service AR collections workflow and escalation tracking
• Maintain dashboards for service leads, pipeline aging, and outcomes
• Operational Readiness & Continuous Improvement
• Oversee permitting coordination and closeout
• Support fleet readiness, safety/GPS reporting, and on-call rotations
• Partner with warehouse and procurement to ensure material readiness
• Support software rollouts and process improvements

Requirements

• Education: High School Diploma (required)
• Experience: 5+ years of experience in service operations, dispatch, or coordinator leadership (HVAC or mechanical services preferred)
• Skills: Strong written communication and customer-handling skills; proven ability to manage high-volume, deadline-driven administrative operations; experience with service ticketing systems, client portals, and compliance-driven workflows
• Qualifications: Minimum 18 years of age; valid driver’s license and insurable driving record; successful Pre-Employment Drug test; Full time onsite; Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, State and Federal regulations.

Company Culture

Established in 1994, Advanced Air Systems is an Experienced HVAC Contractor specialized in air conditioning installations, repairs, and maintenance solutions for residential and commercial customers throughout the state of Florida. Advanced Air Systems is a division of Advanced Roofing Inc., Florida’s premier commercial re-roofing and solar energy contractors. Our deep construction heritage combined with in-house divisions of roofing, HVAC, sheet metal, cranes, trash removal, lightning protection, and renewable energy allows us to offer unmatched heating and cooling solutions that distinguish us from traditional contractors who do not have these resources.

Company Summary

Our company culture is built on honesty, integrity, and dedication, and now, ownership. Starting January, 2026, Advanced Roofing became an Employee-Owned Company through our Employee Stock Ownership Plan (ESOP). When you join us, you’re not just an employee, you’re a co-owner in a company that’s built to last. Why Choose Us? Zero cost, all upside – The company funds everything. Real wealth-building – Potential to grow hundreds of thousands in retirement equity. Same great pay & benefits – Plus an ownership stake in the future. Financial stability you can count on – 40+ years strong and now employee-owned, ensuring independence and long-term success. Leadership you trust – Our experienced management team and previous owners remain actively involved through the Board, guiding the company forward. A voice that matters – Every decision impacts what you own. Room for growth – Opportunities to advance within your department and location. Comprehensive benefits – Health, dental, vision, 401(k) with matching, paid time off, and more. Our A Players Know A Players - Refer a friend and earn up to $2,000! We are a pet friendly environment

General Commitment for All Employees

Commitment to Company values and complies with Company norms, policies, directives, and procedures. Follows all safety procedures and protocols. Honors and protects confidential and proprietary documents and information. Satisfies work schedule requirements.