HVAC Sales & Operations Manager

Responsibilities

• Evaluate HVAC needs and recommend appropriate equipment, upgrades, or services.
• Prepare and present estimates for HVAC system replacements, upgrades, and related services.
• Follow up on proposals and customer inquiries to convert opportunities into closed sales.
• Promote maintenance and service agreements to support long-term customer relationships.
• Develop sales opportunities through existing customers, technician referrals, and service calls.
• Maintain a consistent pipeline of upcoming work to support technician productivity and department revenue goals.

HVAC Team Leadership

• Provide leadership and guidance to the HVAC team, including technicians and department administrative support.
• Support technicians with technical questions and job-related challenges when needed.
• Review completed work to ensure quality standards, safety requirements, and company expectations are met.
• Address customer concerns and resolve service issues in a professional and timely manner.
• Foster a collaborative, productive work environment that supports team performance and accountability.

Department Oversight

• Monitor department workflow to ensure technicians have consistent and productive work schedules.
• Collaborate with administrative staff to coordinate scheduling and project timelines.
• Review job performance, productivity, and department results to support profitability goals.
• Identify opportunities to improve processes, service quality, and overall department performance.
• Maintain relationships with vendors and suppliers as needed regarding equipment, product support, and warranty issues.

Requirements

• 5+ years of experience in HVAC sales, estimating, service leadership, or a related field.
• Strong understanding of residential HVAC systems and solutions.
• Proven ability to communicate effectively with customers and team members.
• Leadership skills with the ability to support and motivate a small team.
• Strong organizational and problem-solving abilities.
• Proficiency with common office software such as Microsoft Word, Excel, and Outlook.

Physical Requirements

• Ability to lift, carry, push, and pull 80 pounds.
• Able to perform various tasks that may include standing, climbing, lifting, walking, reaching, crawling, etc.