HVAC Operations Coordinator

What You'll Do

• Support Daily Branch Operations
• Help ensure field operations run efficiently by providing hands-on operational support and leadership.
• Coordinate daily service, maintenance, and installation operations to support productivity and customer commitments.
• Partner with dispatch to optimize scheduling, routing, and technician assignments.
• Aid in workload planning, technician coverage, and operational priorities.
• Identify operational challenges and work with leadership to develop effective solutions.
• Develop and Support Field Teams
• Provide coaching and guidance to technicians, installers, and field supervisors.
• Conduct ride-alongs, job site visits, and quality evaluations.
• Provide feedback focused on technical performance, customer experience, and operational standards.
• Support team meetings, training initiatives, and ongoing development opportunities.
• Partner with leadership and HR on hiring, onboarding, employee development, and performance management.
• Support branch goals related to revenue growth, efficiency, and customer satisfaction.
• Create accountability around operational expectations and performance standards.
• Champion Safety and Compliance
• Promote a strong safety-first culture throughout field operations.
• Ensure compliance with OSHA standards and company safety policies.
• Conduct safety observations and job site evaluations.
• Support incident investigations and corrective action follow-up.
• Affordance with maintaining licensing, permitting, and code compliance requirements.
• Deliver an Exceptional Customer Experience
• Support resolution of customer concerns and service escalations.
• Help identify opportunities to improve customer satisfaction.
• Maintain callbacks, warranty issues, and rework trends.
• Ensure technicians are equipped to deliver a consistent 5-star customer experience.
• Reinforce quality standards from dispatch through job completion.
• Support Operational Excellence
• Partner with warehouse and operations teams to support inventory and material availability.
• Assist with fleet readiness and equipment standards.
• Support vendor coordination and operational needs.
• Aid in ensuring technicians have the tools and resources necessary to complete jobs successfully.
• Assist leadership with branch initiatives and operational projects.

What You Bring

• 10+ years of experience in HVAC or a related skilled trade.
• Experience leading, mentoring, or supporting field teams.
• Strong knowledge of residential HVAC service, maintenance, and installation processes.
• Understanding of local codes, permitting requirements, and safety standards.
• Proven ability to improve operational performance and support business goals.
• Strong communication, organization, and problem-solving skills.
• Ability to build relationships while holding teams accountable.
• Proficiency with Microsoft Office; ServiceTitan experience preferred.
• Valid driver's license with a clean driving record.