HVAC Lead Service Technician

About the role

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a full-time Service Technician IV.

Responsibilities

• Oversight and leadership of up to 10 HVAC Technicians
• Timely and cost-effective start-up of maintenance contracts, and efficient installation of jobs
• Ensuring customer concerns/complaints are resolved in a timely manner
• Ongoing review of contracts/projects, implementing corrective actions to ensure costs are consistent with financial plans
• Negotiating subcontract agreements as required and serving as a primary contact
• Utilizing the Service Management System and contract review process to establish an effective work plan
• Providing prompt customer service and ensuring that requirements and commitments of each contract are met
• Performing and/or providing expert counsel on scheduled, preventive maintenance
• Responding to or assisting other Service Technicians responding to emergency service calls
• Providing counsel, coaching, and leadership, or analyzing, troubleshooting, repairing, and restoring equipment/systems to full operation
• Recommend revisions/replacements/upgrades when necessary for effectiveness or in cases of obsolescence
• Supporting Sales by assisting with job site surveys, reviewing estimates for accuracy, participating in sales promotion programs, and providing technical training and guidance
• Participating in the Estimate Review Process as required
• Contributing to accident and illness prevention by ensuring safe work practices and providing safety training
• Actively participating in performance evaluations of Service technicians, providing feedback on technical skills, attitude, thoroughness, teamwork, and developmental suggestions
• Keeping current and providing training on all Daikin Applied products concerning installation, operation, maintenance, service, and repair
• Maintaining regular local travel requirements with some overnight travel

Qualifications

• 5+ years related experience with increasing responsibility; or 7+ related experience; or equivalent combination of education and experience
• A High School Diploma or GED
• A Technical school with HVAC certificate or equivalent combination of education and experience
• A Valid Driver’s License and acceptable driving record
• Rotational Emergency Call Support as required
• A Required license(s) and/or training card as required by local law district
• EPA approved Universal Technician Certification required, as necessary

Preferred Qualifications

• Commercial HVAC Industry Experience
• Previous experience in mentoring less experienced technicians
• OSHA 10 within 90 days of hire (Daikin provides this training during onboarding process)
• A Current first aid / CPR card