HVAC Lead Installer - New London Area

Job Responsibilities

• Lead a team of HVAC installers, providing guidance, training, and support to ensure high-quality workmanship and efficiency
• Oversee and perform the installation of heating, ventilation, and air conditioning (HVAC) systems in residential properties, including central air conditioning, furnaces, heat pumps, and ductless mini-split systems
• Conduct system startup procedures for newly installed systems, verifying functionality and adherence to manufacturer specifications
• Serve as the primary point of contact for homeowners, ensuring clear communication, a high level of customer satisfaction, and expert recommendations for system performance
• Identify and resolve issues during installations, ensuring optimal performance and adherence to industry standards
• Read and interpret technical diagrams, blueprints, and specifications to ensure proper system installation
• Ensure that all installations comply with the National Electrical Code, state, and local HVAC regulations, and company safety policies
• Conduct final inspections of installations to ensure all work meets or exceeds industry standards and company expectations
• Document job details, track installations, and maintain accurate customer records using Service Titan or similar software
• Cover job sites with necessary materials and tools, coordinating with the warehouse and procurement teams as needed
• Identify opportunities for process improvements and implement best practices to enhance efficiency and service quality

Qualifications

• At least 5 years of HVAC installation experience, with at least 2 years in a leadership or supervisory role
• Valid Connecticut D2 license strongly preferred
• Strong ability to manage, mentor, and train junior installers while ensuring job site productivity
• Advanced knowledge of HVAC system installations, including air conditioning units, furnaces, heat pumps, and ductless mini-split systems
• Experience using Service Titan or similar software for tracking job details and customer interactions
• Proficiency in reading and understanding technical diagrams, blueprints, and installation manuals
• Excellent communication and interpersonal skills, with the ability to deliver outstanding customer service
• A meticulous approach to installations, ensuring high standards of quality and safety
• Valid Driver’s License - Clean driving record required