HVAC Dispatcher

Job Responsibilities

• Communicate with the customer to determine service needs.
• Schedule and notify technicians of assignments using GPS tracking and dispatching software.
• Receive check-in calls from service technicians and inform them of the next job.
• Support service technicians.
• Maintain customer repair records using the computer database.
• Manage the dispatching board to ensure technician efficiency.
• Manage on-call schedules and notify technicians of their assignments.
• Notify answering service of the schedule and emergency contact numbers.
• Understand and utilize the service work order module and service contract.
• Perform various reporting tasks as needed.

Job Requirements

• High school diploma, additional education a plus.
• Previous dispatching/customer service experience.
• Experience planning and accomplishing goals.
• Ability to handle multiple phone lines and a GPS system.
• Patience and endurance to sit/stand for long periods.
• Customer service-related skills such as a professional and courteous telephone manner.

Benefits

• Medical Insurance
• Dental Insurance
• Paid Vacations
• 401(k) retirement plan with generous company match