HVAC Counter Sales

Epting Distributors, Inc. began as a small family-operated business serving heating and air conditioning contractors in the Columbia, SC area. Today, the Epting family has grown to include 16 branch offices and over 400 HVAC dealers throughout NC, SC, and GA. In addition to Tempstar residential HVAC equipment, we offer commercial and specialty products, as well as innovative marketing and training services. At Epting, employees are not identified as a number but as part of a family. We take pride in our employees and their overall well-being, believing that our success depends on your success.

About the role

Our business is to assist contractors with all of their HVAC needs. This full-time position is based in Savannah, GA.

Responsibilities

• Answers incoming telephone calls and greets customers who walk into the store.
• Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assists customers in making product selections by asking questions and actively listening to identify customer needs.
• Assists with system or product troubleshooting and answering technical questions.
• Identifies alternate or substitute products to meet customer needs.
• Researches and sources products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, and industry and store contacts.
• Enters sales orders into point-of-sale computer system for invoicing or cash payments.
• Processes customer returns and warranties following company guidelines.
• Follows up promptly on all customer requests for information, quotes, alternative parts, and delivery dates.
• Proactively communicates with customers about any expected delays or issues with their order.
• Develops good working relationships and rapport with customers; greets regular customers by name.
• Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Follows company pricing and credit guidelines.
• Assists Warehouse Team with stocking and pulling orders as needed.
• Assists Warehouse Team with maintaining an orderly workspace.

Requirements

• 2 or more years of experience in the HVAC industry or equivalent training.
• High School diploma, GED, or equivalent training and experience.
• Mechanical aptitude or the ability to read and interpret technical documents effectively.
• General knowledge of HVAC (a plus).
• Experience with Microsoft Office including Word, Excel, and Outlook (PowerPoint a plus).
• Customer-oriented and motivated with excellent verbal communication skills and strong phone skills.
• Bilingual (a plus).
• Ability to analyze customer needs and recommend a proper course of action.
• Ability to organize and prioritize assigned tasks, job projects, and deadlines.
• Must possess the ability to keep abreast of product applications and technology trends.
• Ability to pass a background check and drug screen.
• Must have a valid driver’s license with a clean MVR (CDL not required).
• Subject to pre-employment and random drug screening.

Benefits

• Full benefits plus 401k.
• Paid holidays, sick leave, and vacation.
• Opportunity for advancement.

Pay

$18–$25 hourly wage, depending on knowledge and experience.