HVAC Cooling Customer Engineer - Dallas

About the Role

A Cooling Customer Engineer (CE) is responsible for the installation, commissioning, scheduled maintenance, and emergency service of Liebert air products. The role requires establishing and maintaining excellent rapport with customers, co-workers, sales representatives, and other stakeholders while ensuring continuous communication with area/district offices and direct management.

Responsibilities

• Provide on-site and phone assistance to customers, including communication with National Technical Support for equipment issues.
• Perform scheduled maintenance tasks according to company guidelines and implement Field Change Notices as published.
• Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
• Operate safely in accordance with published safety guidelines, including wearing appropriate PPE and adhering to the "14 hours rule" for work hours.
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
• Provide accurate and timely reporting, including timecards, expense reports, mileage reports, and ticket closure documentation.
• Maintain individual inventory and company property (e.g., vehicle, credit cards, PPE, test equipment, laptop, pager) according to company policies.
• Ensure customer satisfaction by communicating effectively with internal and external customers, providing estimated arrival times, and completing maintenance documentation properly.
• Strive for "first time fix" solutions and maintain customer satisfaction rates per company guidelines.
• Maximize productivity by combining service opportunities and completing work efficiently and timely.
• Make technical and commercial decisions under pressure and evaluate sites for appropriate billing status.
• Maintain productive utilization rates, perform inventory cycle counts, and adhere to company dress code and safety regulations.
• Meet or exceed on-site response time requirements and comply with company startup/escalation processes.
• Maintain certifications as required by the job and work under direct supervision or independently based on training.

Requirements

• High School Diploma or G.E.D. equivalent.
• One or more of the following:
  • HVAC Certificate Program degree or equivalent field experience.
  • Six years of military experience in a related field.
  • Equivalent industry experience with an EPA refrigerant license.
• Basic electrical knowledge and familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints, with a working knowledge of Ohm’s law and HVAC theory.
• Strong communication, customer service, troubleshooting, safety, organizational, planning, computer, and mechanical skills.
• Ability to evaluate site conditions (e.g., environmental temperature, general operating conditions) and perform elementary repairs under directed supervision.
• Capability to complete tasks and restore equipment to full operating conditions based on directed supervision.

Physical & Environmental Demands

• Regularly required to stand, walk, use hands and fingers, handle tools or components, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk, hear, and smell.
• Frequently required to sit, climb, or balance, and possess specific vision abilities (close/distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus).
• Must consistently lift up to 50 pounds and occasionally up to 75 pounds.
• Exposure to extreme cold (below 32°F) and extreme heat (above 100°F).
• Work in medium to high noise levels (need to shout to be heard) and around moving machinery (e.g., forklifts, tractors).
• Protective equipment required (e.g., earplugs, gloves, eyewear, respirator, mask).
• Work outdoors with no effective protection from weather.
• Travel is required, with flexible schedules including weekends, evenings, holidays, and potential on-call responsibilities.
• Valid driver’s license and minimum age of 18 years.

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics, and ongoing services to enable continuous, optimal performance of vital applications for data centers, communication networks, and commercial/industrial facilities. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and operates in more than 130 countries. The successful candidate will embrace Vertiv's Core Principles (Safety, Integrity, Respect, Teamwork, Inclusion) and Behaviors (e.g., ownership, customer-first mindset, innovation, continuous improvement) to support strategic priorities like high-performance culture, customer focus, operational excellence, and financial strength.

Vertiv is an Equal Opportunity/Affirmative Action employer and provides reasonable accommodations for qualified employees or candidates with disabilities, provided they are otherwise qualified to safely perform the essential functions of the job.