HVAC Cooling Customer Engineer - Denton
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes Position Summary, Responsibilities (with subheadings: ROLE, TECHNICAL, SAFETY, ADMINISTRATION, CUSTOMER SATISFACTION, PERFORMANCE). Also Qualifications (Required experience, Interpersonal Skills, Technical skills, PHYSICAL & ENVIRONMENTAL DEMANDS). Also About Us (Core Principles, Strategic Priorities, Behaviors, About Vertiv). Also Work Authorization, Equal Opportunity Employer (these are boilerplate to remove). Also Notes about accommodations (maybe keep? It's not boilerplate? It's about accommodations; but it's a note; might be considered EEO? It's about disability accommodation; could be considered EEO boilerplate; but it's a note about reasonable accommodations. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The note about accommodations is EEO-related; likely remove. Also "Work Authorization No calls or agencies please..." is legal boilerplate; remove. Also "Equal Opportunity Employer ..." remove.
We need to preserve substantive info: Position Summary (maybe as About the role?), Responsibilities (with subpoints), Qualifications (including required experience, interpersonal skills, technical skills, physical & environmental demands), About Us (core principles, strategic priorities, behaviors, about Vertiv). Benefits, Pay, Schedule: not present; so we should not include those sections.
We need to use for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. The job title is "Cooling CE". Not to repeat.
We need to decide sections: About the role (maybe from Position Summary). Responsibilities (maybe combine all subheadings). Qualifications (maybe combine Required experience, Interpersonal Skills, Technical skills, Physical & Environmental Demands). About Us (maybe combine About Us content). Could also have a section "About Vertiv" but we can incorporate into About Us.
We must not create empty sections.
We need to preserve all substantive information; not invent or summarize away detail. So we need to keep details like specific tasks, bullet points.
We need to format lists appropriately.
Let's extract content.
Position Summary: "A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager."
That's prose; we can put in
under About the role heading.
Responsibilities: There are subheadings: ROLE, TECHNICAL, SAFETY, ADMINISTRATION, CUSTOMER SATISFACTION, PERFORMANCE. Each contains bullet-like sentences (some are sentences). We need to turn each duty into
- items under a
. Could group under Responsibilities heading with subheadings? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid subheadings inside? Probably we should just have a single Responsibilities section with list items. We could keep the subheadings as
or but not as headings. Safer to just list all duties under Responsibilities.
Let's extract each duty:
ROLE:
- Rely on direction to accomplish goals
- Perform a number of work-related tasks
- Capable of working under direct supervision or independently based upon training
- Maintain certifications per Job requirements
TECHNICAL:
- Render on site and phone assistance to customers.
- Communicate with National Technical Support on equipment issues
- Perform work related tasks according to company guidelines for scheduled maintenance
- Implement Field Change Notices according to published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY:
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines – “14 hours rule”
- Report all work related accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION:
- Provide accurate and timely reporting according to company guidelines
- Timecards, expense reports, mileage reports, ticket closure, forms et al.
- Maintain individual inventory in accordance with company policy
- Maintain company property according to company policies
- Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
CUSTOMER SATISFACTION:
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer for where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
- Strive to provide all customers a “first time fix” for their equipment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer Meetings as required
PERFORMANCE:
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate according to company guidelines
- Perform inventory cycle counts according to company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
- Maintain proper and adequate level of internal communications
- Managers, co-workers, Support Services, electronic communications, et al.
- Perform several work-related tasks
- Capable of working under direct supervision or independently based upon training
- Maintain certifications per Job requirements
Note some duplicates: "Perform several work-related tasks" appears also earlier; "Capable of working under direct supervision or independently based upon training" appears multiple times; "Maintain certifications per Job requirements" appears multiple times. We should preserve all substantive information; but duplicates could be kept; but we could deduplicate? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplicates are substantive? They are repeated; but we could keep them as is; but maybe better to keep them as they appear; but we could keep duplicates; it's not summarizing away detail. However, we might want to avoid redundancy but it's not prohibited. I'd keep them as they appear; but we could combine duplicates into single items? That would be summarizing away detail (removing duplicate). Safer to keep them as separate items; but that may look odd. However, the instruction says "do NOT invent or summarize away detail". Removing duplicates is summarizing away detail (removing repeated info). So we should keep duplicates.
Thus we will list each duty as separate - .
Now Qualifications: sections: Required experience (one or more of the following) list items; Interpersonal Skills list; Technical skills list; PHYSICAL & ENVIRONMENTAL DEMANDS list.
Let's extract.
Required experience (one or more of the following):
- High School Diploma or G.E.D. equivalent
- HVAC – Certificate Program degree or equivalent experience in the field.
- Six years military experience in a related field
- Equivalent industry experience with EPA refrigerant license
- Basic electrical knowledge
Interpersonal Skills:
- Professional
- Reliable
- Team Player
- Familiarity with electrical / electronic test equipment and fundamentals
- Must be able to read and interpret electrical line diagrams and blueprints
- Working knowledge of OHM’s law and HVAC theory
Technical skills:
- Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
- Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude
PHYSICAL & ENVIRONMENTAL DEMANDS:
- While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
- The associate frequently is required to sit and climb or balance.
- Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Frequent driving (car, van, truck).
- Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
- Extreme cold (below 32*)
- Extreme heat (above 100*)
- Noise Level (Medium / High need to shout to be heard)
- Working around moving machinery (fork-lifts, tractors)
- Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
- Work outdoors (no effective protection from weather)
- Travel is required
- Flexible schedules (weekends, evenings, and holidays)
- May have on-call responsibility
- Valid driver’s license
- Must be at least 18 years old
Note: Some of these also appear in About Us? Not needed.
Now About Us: includes:
"The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion. OUR STRATEGIC PRIORITIES High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength VERTIV BEHAVIORS Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more."
We need to keep this substantive info. Could be under About Us heading.
We should not include Work Authorization, Equal Opportunity Employer, Notes about accommodations.
Now we need to output HTML fragment only, no /, no markdown.
We'll have sections:
About the role
... (position summary)
Responsibilities
- ... each duty
Qualifications
We could break into sub-sections? The instruction only allows those specific headings; but we could still have subheadings inside? Not prohibited but better to keep as one Qualifications section with lists for each category. Could use headings inside? Might be okay but safer to just have one Qualifications section with multiple
lists, each preceded by a describing the category (like "Required experience:").
But we must not create extra headings like "Required experience". That's okay as a
or . We'll just put a before each list.
Thus:
Qualifications
Required experience (one or more of the following):
...
Interpersonal Skills:
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title as heading. The job title is "Cooling CE". Not to repeat. We need to decide sections: About the role (maybe from Position Summary). Responsibilities (maybe combine all subheadings). Qualifications (maybe combine Required experience, Interpersonal Skills, Technical skills, Physical & Environmental Demands). About Us (maybe combine About Us content). Could also have a section "About Vertiv" but we can incorporate into About Us. We must not create empty sections. We need to preserve all substantive information; not invent or summarize away detail. So we need to keep details like specific tasks, bullet points. We need to format lists appropriately. Let's extract content. Position Summary: "A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager." That's prose; we can put in
under About the role heading. Responsibilities: There are subheadings: ROLE, TECHNICAL, SAFETY, ADMINISTRATION, CUSTOMER SATISFACTION, PERFORMANCE. Each contains bullet-like sentences (some are sentences). We need to turn each duty into
- items under a
- . Could group under Responsibilities heading with subheadings? The instruction: use
- .
Now Qualifications: sections: Required experience (one or more of the following) list items; Interpersonal Skills list; Technical skills list; PHYSICAL & ENVIRONMENTAL DEMANDS list.
Let's extract.
Required experience (one or more of the following):
- High School Diploma or G.E.D. equivalent
- HVAC – Certificate Program degree or equivalent experience in the field.
- Six years military experience in a related field
- Equivalent industry experience with EPA refrigerant license
- Basic electrical knowledge
Interpersonal Skills:
- Professional
- Reliable
- Team Player
- Familiarity with electrical / electronic test equipment and fundamentals
- Must be able to read and interpret electrical line diagrams and blueprints
- Working knowledge of OHM’s law and HVAC theory
Technical skills:
- Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
- Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude
PHYSICAL & ENVIRONMENTAL DEMANDS:
- While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
- The associate frequently is required to sit and climb or balance.
- Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Frequent driving (car, van, truck).
- Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
- Extreme cold (below 32*)
- Extreme heat (above 100*)
- Noise Level (Medium / High need to shout to be heard)
- Working around moving machinery (fork-lifts, tractors)
- Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
- Work outdoors (no effective protection from weather)
- Travel is required
- Flexible schedules (weekends, evenings, and holidays)
- May have on-call responsibility
- Valid driver’s license
- Must be at least 18 years old
Note: Some of these also appear in About Us? Not needed.
Now About Us: includes:
"The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion. OUR STRATEGIC PRIORITIES High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength VERTIV BEHAVIORS Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more."
We need to keep this substantive info. Could be under About Us heading.
We should not include Work Authorization, Equal Opportunity Employer, Notes about accommodations.
Now we need to output HTML fragment only, no /, no markdown.
We'll have sections:
About the role
... (position summary)
Responsibilities
- ... each duty
Qualifications
We could break into sub-sections? The instruction only allows those specific headings; but we could still have subheadings inside? Not prohibited but better to keep as one Qualifications section with lists for each category. Could useheadings inside? Might be okay but safer to just have one Qualifications section with multiple
- lists, each preceded by a
describing the category (like "Required experience:"). But we must not create extra headings like "Required experience". That's okay as a
or . We'll just put a
before each list. Thus:
Qualifications
Required experience (one or more of the following):
- ...
Interpersonal Skills:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid subheadings inside? Probably we should just have a single Responsibilities section with list items. We could keep the subheadings as
or but not as headings. Safer to just list all duties under Responsibilities. Let's extract each duty: ROLE: - Rely on direction to accomplish goals - Perform a number of work-related tasks - Capable of working under direct supervision or independently based upon training - Maintain certifications per Job requirements TECHNICAL: - Render on site and phone assistance to customers. - Communicate with National Technical Support on equipment issues - Perform work related tasks according to company guidelines for scheduled maintenance - Implement Field Change Notices according to published guidelines - Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY: - Operate in a safe manner in accordance with published safety guidelines - Must wear appropriate PPE as per company guidelines and accordance with job duties - Adhere to work hours policy guidelines – “14 hours rule” - Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION: - Provide accurate and timely reporting according to company guidelines - Timecards, expense reports, mileage reports, ticket closure, forms et al. - Maintain individual inventory in accordance with company policy - Maintain company property according to company policies - Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. CUSTOMER SATISFACTION: - Provide proper and adequate communication to internal and external customers - Provide estimated time of arrival to the customer for where applicable - Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment - Strive to provide all customers a “first time fix” for their equipment - Maintain customer satisfaction rates according to company guidelines - Attend Customer Meetings as required PERFORMANCE: - Maximize productivity by combining service opportunities - Complete all work in an efficient and timely manner - Capable of making technical and commercial decisions under pressure - Properly evaluate site and equipment for appropriate billing status - Maintain productive utilization rate according to company guidelines - Perform inventory cycle counts according to company guidelines - Adhere to company dress code and safety regulations - Meet or exceed on-site response time requirements for each customer - Understand and comply with company startup/escalation processes and procedures - Maintain proper and adequate level of internal communications - Managers, co-workers, Support Services, electronic communications, et al. - Perform several work-related tasks - Capable of working under direct supervision or independently based upon training - Maintain certifications per Job requirements Note some duplicates: "Perform several work-related tasks" appears also earlier; "Capable of working under direct supervision or independently based upon training" appears multiple times; "Maintain certifications per Job requirements" appears multiple times. We should preserve all substantive information; but duplicates could be kept; but we could deduplicate? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplicates are substantive? They are repeated; but we could keep them as is; but maybe better to keep them as they appear; but we could keep duplicates; it's not summarizing away detail. However, we might want to avoid redundancy but it's not prohibited. I'd keep them as they appear; but we could combine duplicates into single items? That would be summarizing away detail (removing duplicate). Safer to keep them as separate items; but that may look odd. However, the instruction says "do NOT invent or summarize away detail". Removing duplicates is summarizing away detail (removing repeated info). So we should keep duplicates. Thus we will list each duty as separate
- .
Now Qualifications: sections: Required experience (one or more of the following) list items; Interpersonal Skills list; Technical skills list; PHYSICAL & ENVIRONMENTAL DEMANDS list.
Let's extract.
Required experience (one or more of the following):
- High School Diploma or G.E.D. equivalent
- HVAC – Certificate Program degree or equivalent experience in the field.
- Six years military experience in a related field
- Equivalent industry experience with EPA refrigerant license
- Basic electrical knowledge
Interpersonal Skills:
- Professional
- Reliable
- Team Player
- Familiarity with electrical / electronic test equipment and fundamentals
- Must be able to read and interpret electrical line diagrams and blueprints
- Working knowledge of OHM’s law and HVAC theory
Technical skills:
- Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
- Strong skill sets: Communication skills, Customer service skills, Troubleshooting skills, Safety procedures, Organizational and planning skills, Computer skills, Mechanical aptitude
PHYSICAL & ENVIRONMENTAL DEMANDS:
- While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
- The associate frequently is required to sit and climb or balance.
- Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Frequent driving (car, van, truck).
- Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
- Extreme cold (below 32*)
- Extreme heat (above 100*)
- Noise Level (Medium / High need to shout to be heard)
- Working around moving machinery (fork-lifts, tractors)
- Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
- Work outdoors (no effective protection from weather)
- Travel is required
- Flexible schedules (weekends, evenings, and holidays)
- May have on-call responsibility
- Valid driver’s license
- Must be at least 18 years old
Note: Some of these also appear in About Us? Not needed.
Now About Us: includes:
"The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion. OUR STRATEGIC PRIORITIES High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength VERTIV BEHAVIORS Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more."
We need to keep this substantive info. Could be under About Us heading.
We should not include Work Authorization, Equal Opportunity Employer, Notes about accommodations.
Now we need to output HTML fragment only, no /, no markdown.
We'll have sections: