HVAC Commercial Service Coordinator

About the role

We are seeking a skilled and reliable Commercial HVAC Service Coordinator to join our team. The ideal candidate will have a strong background in project billing, excellent communication skills, and the ability to manage multiple tasks efficiently.

Role Responsibilities

• Schedule and dispatch daily technician work orders for HVAC repairs, ensuring scope of work, priorities, and time requirements are clearly communicated
• Manage prioritization of service requests while optimizing technician routes and assignments to align with job requirements and efficiency goals
• Partner with the Service Manager to prepare and maintain daily and weekly technician schedules
• Proactively distribute and assign daily work orders to ensure timely service coverage
• Follow established scheduling guidelines and work order prioritization standards to manage the service queue effectively
• Maintain organization and oversight of service documentation and work order flow
• Support on-time completion and scheduling of preventive maintenance (PM) work
• Serve as the first point of contact (“first line of defense”) for incoming service calls
• Aid in tracking and recording non-productive technician time accurately
• Aid in general office administration, including answering phones, receiving and distributing mail, and receiving parts deliveries
• Book & manage time-and-material (T&M) jobs, order parts, and issue purchase orders as needed
• Perform other duties as assigned to support service operations

Minimum Requirements

• High School Diploma or GED
• 2+ years of experience supporting operations or service teams
• 2+ years of customer service experience
• 1+ years of experience with Microsoft Office Suite (Word, Excel, Outlook, etc.)

Preferred Qualifications

• 1+ Years of experience in the HVAC industry
• 1+ Year of experience with CRM systems such as Salesforce & SAP
• Strong understanding of service operations workflows and field coordination

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Contact Information

To request a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.