Commercial HVAC Service Supervisor

Position Purpose

As a Service Supervisor at LONG, you will be responsible for leading and supporting a team of HVAC Service Technicians to ensure the effective installation, maintenance, troubleshooting, and repair of HVAC systems within your assigned region. This role includes overseeing day-to-day operations, providing hands-on training for new team members, and facilitating ongoing development for existing technicians. In addition to team leadership, you will manage complex service calls and act as a subject matter expert across all HVAC systems under your purview.

Benefits

• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Voluntary Accident and Critical Care Insurance
• Basic Life, Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching contributions
• Profit Sharing/Bonus/ Commission Program as applicable
• Paid Time Off
• Paid Community Service Day
• 8 Paid holidays
• Tuition Reimbursement
• Pet Insurance
• Legal and IDShield are offered to eligible employees.

Essential Duties and Responsibilities

• Oversee the daily operations of HVAC technicians by assigning tasks, monitoring progress, and ensuring timely, high-quality completion of work.
• Provide expert guidance in complex troubleshooting, diagnostics, installations, and resolving technical issues.
• Lead, mentor, and support technician development through recruitment, performance evaluations, coaching, and disciplinary actions.
• Design and implement ongoing training programs to promote continuous skill development and technical proficiency.
• Manage budgets, schedules, and resources to ensure operational efficiency and project success.
• Assist the Service Manager and act as a backup when required.
• Recommend and manage the acquisition and upkeep of service tools, inventory, and company vehicles.
• Ensure technicians consistently meet department quality standards and service protocols.
• Address and resolve escalated customer concerns promptly, ensuring a high level of service and satisfaction.
• Continue to perform hands-on service work, including maintenance, troubleshooting, and installations for complex calls.
• Promote a strong customer service culture through training and ongoing technician support.
• Build and maintain positive relationships with customers, technicians, dispatch, sales, and leadership teams.
• Accurately complete all required paperwork and documentation while on the job.
• Ensure all work, including non-contractual services, is properly documented and billed.
• Provide administrative support related to scheduling, personnel, billing, and site documentation.
• Submit accurate and timely timecard reports.
• Enforce safety procedures, conduct safety inspections, and promote a culture of safety within the team.
• Be available to work after hours as necessary.

Qualifications

• 2-year HVAC technical degree and 6 years HVAC service experience and proven experience that demonstrates leadership qualities or equivalent combination of education and experience.
• Knowledge of dispatch, job cost, HVAC mechanical and electrical systems, controls, technical service procedures, and safety practices.
• Exceptionally advanced understanding of commercial heating, ventilation, air conditioning, or electrical systems with a comprehensive knowledge of VRV and VRF commercial HVAC systems.
• Valid CFC Refrigeration certificate
• Maintain company trade licenses and skills applicable to HVAC, chiller, boiler, and controls service.
• This role necessitates safely and legally operating a company vehicle to travel to job sites and visit customer locations for inspections.
• Advanced oral, written, interpersonal communication skills, as well as excellent documentation and organizational skills.
• Proficiency with Microsoft Office programs (Word, Outlook, Excel) and able to learn additional computer software quickly.
• Capability to work in confined or tight spaces such as mechanical rooms for installation and repair tasks.

Physical Requirements

• This position may involve standing for extended periods and working in tight spaces.
• This position may require lifting to 75 lbs. from floor to countertop and countertop to floor.
• This position may require climbing ladders and the ability to function at heights.

Environment

• Inside and outside work environment

Hazards

• High precarious places
• General construction worksite hazards
• Working in inclement weather conditions

Competencies

• Understand and meet customer needs
• Collaborate effectively with colleagues
• Manage potential hazards and risks
• Engage with and contribute to the community