Human Services Supervisor (Team Leader) 4848-12

About the role

The Human Services Supervisor (Team Leader) position offers a highly competitive employee benefits package including Ohio Public Employee Retirement System with a 14% employer contribution and a defined benefit option. The benefits also include comprehensive medical, dental, vision, life insurance, long-term disability, tuition reimbursement, and more.

Responsibilities

• Leads and evaluates team of workers carrying OWF, FS, Medicaid, Child Support and/or Child Care caseloads.
• Captures and coordinates the Section’s structure and customer service objectives by monitoring linkages between casework disciplines and networking team members.
• Facilitates team issues and provides growth opportunities for team members.
• Evaluates team and individual performance and initiates corrective action.
• Maintains oversight of Section’s work assignments, reviews, analyzes, and prepares reports on the effectiveness of plans and services provided.
• Writes, completes, and prepares correspondence, reports, forms, and maintains required records, unit statistics, and files for monitoring and evaluating case plans, services, and team effectiveness.
• Assists community development staff by attending periodic community council meetings, visiting providers in the community, providing workers periodically in the community, and maintaining good community relations.
• Holds bi-weekly team meetings to review policy changes, relay section chief meeting decisions, and review team performance; involves team in decision-making when appropriate.
• Holds monthly individual conferences with team members to review progress towards attaining section and individual work objectives. Initiates corrective action if necessary.

Requirements

• Education: Bachelor's Degree from an accredited college or university; AND Two (2) years of experience in client services caseload work
• Or Associate’s degree from an accredited college or university; AND Four (4) years of experience in client services caseload work
• Or High School Diploma or GED; AND Six (6) years of experience in client services caseload work

Knowledge, Skills and Abilities

• Knowledge of: budgeting; management; supervision; employee training and development; public relations; office practices and procedures; community services, programs, and regulations
• Skill in: operating agency networked personal computer software and program operating systems
• Ability to: apply principles to solve practical problems; define problems, collect data, establish facts and draw valid conclusions; calculate fractions, decimals, and percentages; interview job applicants effectively; prepare meaningful, concise and accurate reports; understand technical manuals; proofread technical materials, recognize errors and make corrections; gather, collate and classify information about data, people or things; handle sensitive inquiries from and contacts with officials and general public; establish professional cooperative atmosphere as supervisor or team leader of a work unit; work cooperatively with section leader and peers to develop and consistently improve outcome measures.

Background Checks Required

• Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems: State Automated Child Welfare Information System (SACWIS), State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years, Ohio Bureau of Criminal Identification Investigation (BCI), FBI, National Sex Offender Public website (WWW.NSOPW.Gov)

Pay and Schedule

Annual Salary: $60,908

Benefits

Includes highly competitive and comprehensive benefits package such as medical, HRA, dental, vision, employer-paid life insurance, long-term disability, tuition reimbursement, Public Service Loan Forgiveness eligibility, free on-site parking, wellness incentives, robust Employee Assistance Program, access to free medical and Rx through Marathon Health, and expansive Behavioral and Mental Health Resources.

Qualifications

Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment."

Application Deadline

DEADLINE TO APPLY: 7/20/26

Work Location

Hamilton County Central Campus
1701 Patricia McCollum Way
Cincinnati, OH 45237

Work Hours

40 Hours/week (Potential for Hybrid Remote Work Schedule)