Human Services Quality and Review Specialist (with Special Skills Classes)

About the role

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 8/10/2026, 8/24/2026 (Final).

Responsibilities

• Performs the more difficult and complex functions involved in providing administrative and technical support for designated public assistance benefit program operations.
• Communicates policies and procedures to staff.

Requirements

• Two years of full-time, paid experience within the last five (5) calendar years determining initial and continuing eligibility for one or more categories of public assistance in a California County Welfare Department.
• Successful completion of 24 semester or 36 quarter units in Social Work, Sociology, Psychology, Counseling, or other field closely related to the intent of the class.

Qualifications

• Knowledge of applicable laws, rules, and regulations governing public assistance benefit programs.
• Knowledge of sources of information necessary to establish eligibility for multiple public assistance benefit programs.
• Knowledge of community resources providing social, health, nutrition, housing, employment, training, child care, transportation, and other necessary customer services.
• Knowledge of general goals and purposes of public social services programs.
• In-depth interactive interviewing and information gathering techniques.
• Record management, work-load management, quality control, and program review practices.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment.
• Record keeping and case management principles and practices.
• Techiques for working with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.
• English usage, spelling, grammar, and punctuation.

Skills

• Ability to conduct interactive interviews.
• Read, apply, and explain federal, state, and local laws, codes, regulations, procedures and policies governing multiple public assistance benefit programs.
• Analyze and interpret written, numerical, and verbal data from a variety of sources.
• Draw logical conclusions and make appropriate recommendations, independent judgments, and decisions.
• Communicate clearly and concisely, verbally and in writing.
• Organize and prioritize work assignments.
• Conduct case reviews and evaluations; maintain accurate and systematic records.
• Prepare statistical and narrative reports.
• Develop and maintain cooperative, effective working relationships with customers, co-workers, other agencies, and the general public.
• Work effectively with people from a variety of socio-economic, ethnic, and cultural backgrounds.
• Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met.

Benefits

N/A

Pay

N/A

Schedule

N/A

General Qualifications

• Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws.
• Licenses and Certifications: A valid California Driver License, Class C or higher, may be required at the time of appointment.
• Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting.

Special Skills

• Language Requirement: Special skills classes require sufficient knowledge to speak, read and write fluently a language other than standard English; and/or knowledge of a multi-cultural group encompassing but not limited to: family member roles and living environments; the various characteristics or problems unique to the group in employment, education, health, economics and social customs; and current social movements involving the group.

Probationary Period

The probationary period for this classification is six (6) months.

Application and Testing Information

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.