Human Services Lead Investigator

FT / PT Status – Full-Time
Salary – $28.94 - $43.49 Hourly
Remote Work / In-Office – Hybrid

About The Role

The Utah Division of Licensing and Background Checks (DLBC) is seeking a highly motivated and detail-oriented Lead Investigator to join our team. In this role, you will investigate complaints regarding unlicensed programs and concerns of rule, statute and law violations in licensed programs. If you have a passion for regulatory compliance and want to make a real difference in public safety, this is the opportunity for you!

This position requires traveling and overnight stays throughout the State of Utah.

Location – 195 North 1950 West Salt Lake City, Utah, 84116 United States
Background Check Required – You must successfully pass a criminal history check.

Responsibilities

• Maintain the team schedule and conduct inspections.
• Serve as the backup to the manager when the manager is unavailable.
• Provide technical assistance, education, and training to team members, licensees, and the public.
• Assist the manager in completing quality assurance checks of inspections, write-ups, and team processes.

Requirements

Minimum or "day-one" qualifications:

• Leveraging Technology: Ability to use digital tools, software, and systems to efficiently enter, retrieve, and manage data (e.g., Microsoft Office suite, Google Workspace).
• Attention to Detail: Ability to review and verify data and records to ensure accuracy and compliance with rules and statute for licensing.
• Thinking Critically: Ability to evaluate information and apply logical reasoning to make sound decisions.
• Communicating through Writing: Ability to draft clear and professional letters, reports, and correspondence to provide accurate information to stakeholders.
• Demonstrating Accountability: Ability to take responsibility for assigned tasks and decisions to ensure reliable and consistent performance.

Preferred Or Trainable/on-the-job Qualifications

• Interpreting Legal and Regulatory Requirements: Ability to understand and apply statutes, rules, and regulations to ensure decisions align with legal standards.
• Following Policies & Procedures: Ability to adhere to organizational guidelines and legal requirements to ensure compliance.
• Handling Sensitive Information: Ability to manage confidential data and records to protect applicant privacy and maintain organizational trust.
• Organizing: Ability to maintain accurate records, logs, and documentation to ensure efficient workflow and compliance.

Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date.

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture.

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

About the Agency

Become an integral part of the Utah Department of Health and Human Services (DHHS) and contribute to the vision of advocating for, supporting, and serving all individuals and communities in Utah; and ensuring all Utahns have fair and equitable opportunities to live safe and healthy lives. Help us achieve this through effective policy and a seamless system of services and programs.