Human Services Eligibility Technician B

Description

Boulder County’s Department of Human Services is looking to hire a dynamic group of Human Services Eligibility Technician B staff to be part of our lobby team. As the first point of contact for residents seeking information or assistance with public benefit programs, you will play an important role in creating a positive, welcoming experience for everyone who walks through our doors.

Lobby technicians perform the full journey-level Eligibility Technician B duties: gathering and reviewing information, assisting applicants with forms and documents, explaining program requirements and rights, entering and verifying data in the Colorado Benefits Management System (CBMS), and processing initial and ongoing eligibility for Medical Assistance programs, all in a high-volume, in-person environment. This role allows you to apply your eligibility expertise while directly supporting community members face-to-face.

Our lobby staff are friendly professionals who greet residents, answer questions, accept paperwork, ensure it reaches the right team, and help process paperwork accurately. As the “face” of our team, you help set the tone for the services we provide and make a lasting impression on our community.

Required Qualifications

• PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.
• EDUCATION & EXPERIENCE:
  • Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:
  • High school graduation or equivalent
  • AND
  • 2 (two) years of experience working with the public
  • Additional related education may count towards required experience.
• BACKGROUND CHECK: A job offer is contingent on passing a background investigation.

Supplemental Information

• PREFERRED QUALIFICATIONS: 1 (one) year in a public assistance program
• KNOWLEDGE, SKILLS, & ABILITIES: Working knowledge of public assistance programs and other community agencies that provide assistance to clients; Skill in communicating verbally and in writing; Skill in interviewing; Ability to work effectively with other employees, difficult clients, and the public
• Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.
• As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:
• Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.
• Additional Benefits can be found HERE. Including:
• - Family-forming benefits - infertility treatment, adoption and surrogacy reimbursements - 12 weeks Paid Caregiver leave - Breast feeding friendly-work environment - Sick child care, an infants-at-work policy - Access to LifeMart discount hub, including discounts on childcare centers, event tickets, travel and more! - Access to a nationally-recognized wellness program - Employee Assistance Program - PERA 401k - Social Security retirement plans - Additional Life and Disability Insurance - Critical Illness and Accidental Insurance - County-paid tuition assistance - Eligible for PSLF- Public Service Loan Forgiveness - Free EcoPass - Hospital Indemnity - ID Theft Protection - Pet Insurance - 8 Hours of Paid Public Service Leave
• Generous paid time off - Holidays
• Holidays - PERA - The County and all employees pay into both Social Security and PERA - Employer contribution to Social Security: 7.65% of salary - Employer contribution to PERA (Local Government Division- most county employees: 14.76%

Contact Information

• Employer: Boulder County
• Address: 2025 14th Street, Boulder, Colorado, 80302
• Phone: 303-441-3525
• Website: http://www.bouldercounty.org