Eligibility Technician

Job Summary

The Nutrition and Health Promotion Division administers a variety of grant-funded nutrition and health education programs including WIC, Tobacco Cessation, AZ Health Zone, and Overdose Data to Action. Located at 700 W Beale Street, Kingman, AZ 86401.

About the Role

The Mohave County Department of Public Health's mission is to promote, protect, and improve the health of our communities. Healthy People in Healthy Communities.

Responsibilities

• Interviews applicants or designated representatives to obtain appropriate information and compile required forms in accordance with established procedures and regulations.
• Evaluates and determines eligibility and individual needs based on information provided by the clients and in accordance with established regulations and procedures.
• Explains program procedures, regulations, process, and time frames to individuals, applicants, and representatives.
• Responds to inquiries.
• Refers individuals to other medical, financial, or other related assistance programs available which may be of assistance.
• Performs a variety of clerical tasks to include but not limited to: scheduling appointments; answering phones; utilizing computer keyboard to perform such tasks as, but not limited to, inputting data and utilizing word processor; responding to or routing inquiries; referring and directing individuals, applicants and clients to appropriate agencies; assembling materials in preparation of interviews and investigations; completing and processing of forms and other documents; organizing information, records and other related documents; and filing.
• Communicates and acts in a professional manner with the public, co-workers, and work contacts.
• Create and maintain a supportive work environment with other departments and community programs, Public Health divisions, and Public Health leadership on accreditation domain while maintaining a culture of quality improvement.
• Apply basic principles, practices, techniques, teaching, and communication methods related to the age, gender, race/ethnicity, educational level, and socioeconomic status of community members.
• Communicate and act in a culturally competent and professional manner maintaining cooperative relationships with community members, co-workers, and work contacts.
• Counsels clients who are not in compliance with program procedures and regulations and provides instructions to bring client into compliance.
• Performs various laboratory evaluations on clients to include height/weight, blood pressure and finger poke blood test. Process evaluations to determine results; reads and records results; and analyzes results to determine appropriate action.
• Maintains chronological charts, forms, folders, and other related documents notating and documenting accurate, up-to-date information of program activities and status of applicants and clients.
• Provides nutrition education and counseling to clients.
• Issues vouchers, determines food distribution and dietary care programs for clients based on data collected and in accordance with established regulations and procedures.
• Cleans and maintains laboratory to meet local and state quality assurance standards. Sets up and organizes laboratory in preparation for screens and clinics.

Requirements

• A High School diploma / GED (General Education Degree).
• One (1) year experience as an Eligibility Technician, social/case worker, case management experience or related work involving interviewing and collection of personal/financial information in determining eligibility of a Local, State or Federal mandated program.
• An equivalent combination of related education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.

Qualifications

• Knowledge, Skills & Abilities:
  • Administrative rules and regulations and the policy and procedures of federal, state and county requirements utilized in the determination of financial and medical assistance programs.
  • Interviewing and counseling techniques.
  • Available community resources.
  • Modern office practices and records maintenance procedures.
  • Principles, practices and techniques of Public Health nutrition programs or Community Services case management.
  • Operating a variety of office equipment to include computer keyboard; fax machines; and copiers.
  • Operating and utilizing of a variety of laboratory equipment and other equipment used in a health service field if assigned to WIC program.
  • Make decisions in accordance with established policies and regulations.
  • Understand, interpret, and apply pertinent federal, state and local rules, regulations, procedures and policies regarding financial and medical assistance programs to include departmental procedures and requirements.
  • Deal with problems which may be controversial or sensitive in nature.
  • Maintain confidentiality.
  • Follow oral and written instructions.
  • Understand and grasp ideas quickly and exercise good judgment.
  • Organize workload to ensure determinations are made on a time basis.
  • Complete data entry of case information in a timely manner.
  • Communicate clearly and concisely, both orally and in writing.
  • Maintain accurate and up-to-date records and documentation.
  • Establish and maintain cooperative working relationships with those contacted in the course of work.
  • Fulfill all physical requirements of the class.

Skills

• Basic administrative rules and regulations.
• Interviewing and counseling techniques.
• Community resources.
• Office equipment operation.
• Laboratory equipment operation.
• Decision-making.
• Confidentiality.
• Oral and written communication.
• Data entry.
• Physical requirements.

Benefits

Paid Time Off (PTO): 6.5 hours accrued bi-weekly (32+ hour employees only). Low-cost, high-value healthcare for you and your qualifying dependents. Enrollment in Arizona State Retirement System. Contribution rate of 11.98% with 100% Employer match starting on first day. 11 Paid Holidays.

Pay

$17.03/hr. Monday-Thursdays 7:00am-5:00pm. Friday 8:00am-12:00pm. Weekends off.

Schedule

Mostly working in an office setting handling appointments with WIC/potential participants in person, over the phone, and virtually. May be required to work the day after Thanksgiving, Christmas Eve, or New Year's Eve since the WIC clinics are open during those times.

Qualifications

• High School diploma / GED (General Education Degree).
• One (1) year experience as an Eligibility Technician, social/case worker, case management experience or related work involving interviewing and collection of personal/financial information in determining eligibility of a Local, State or Federal mandated program.
• An equivalent combination of related education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.

Equal Opportunity Employer

Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request for individuals with disabilities. Mohave County is an Equal Opportunity Employer. It is the policy of Mohave County to provide equal opportunity in employment to all job applicants and employees. The County shall not discriminate against any person in recruitment, examination, appointment, training, pay promotion, retention, discipline or any other aspect of personnel administration, term or condition of employment, due to race, color, religion, sex (including pregnancy), national origin, genetic information or disability, age (40 or older).