Eligibility Worker

About the role

Grand Forks County Human Service Zone is seeking an Eligibility Worker for the Economic Assistance Team to provide the assessment and eligibility determination of applicants for a variety of programs by interpreting and applying complex state, federal, and county policies. This is an on-site position based in Grand Forks, North Dakota.

Responsibilities

• Conduct interviews of applicants and recipients
• Process client applications, as applicable
• Establish electronic record
• Attend training and workshops
• Perform defined case changes, workflow functions, and/or determinations
• Interpret state, federal, and county policies
• Maintain working knowledge of laws, rules, policies, procedures, and other regulations

Requirements

• Excellent verbal and written communication skills
• Strong teamwork and collaboration abilities
• The capacity to make effective decisions in a dynamic and evolving environment with diverse populations
• Comfortable working with all types of software and database applications, with a willingness to learn new technology programs
• A strong understanding of complex program policies and procedures

Qualifications

• Completion of the eligibility worker two-year associate degree program or completion of the eligibility worker one-year certificate program
• Three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or work experience in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments, financial planning, or computer/data processing fields

Skills

• Effective decision-making
• Complex policy interpretation
• Software proficiency
• Teamwork and collaboration

Benefits

• Excellent benefits and employment packages offered by Grand Forks County as a Grand Forks County employee
• Robust medical, dental, and life insurance coverage
• An excellent retirement package
• Ten paid holidays
• Annual leave and sick leave days

Pay

Salary will be adjusted if the position is filled with an Eligibility Worker Technician.

Schedule

This position operates primarily in an in-office setting within Grand Forks County and is not eligible for remote work.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

Application Procedures

• Your resume must clearly show the months and years of employment for each position listed.
• This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position.
• Resumes that do not include sufficient employment date may not be able to be fully evaluated.

Contact Information

• Loretta Aggrey
• Email: laggrey@nd.gov
• Phone: (701) 787-8514

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.