Eligibility Worker III
About the role
The Employment and Human Services Department is currently accepting applications to fill twelve (12) vacancies for the positions of Eligibility Worker III. Incumbents regularly work on tasks that are varied and complex, requiring considerable discretion and independent judgment.
Responsibilities
- Conducting Interviews with applicants to determine eligibility and the need for public social programs and services
- Aiding in the completion of applications and declaration forms upon which eligibility decisions are based
- Initiating procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs
- Providing information and making routine referrals to resources available through the County and community
- Maintaining case records and preparing detailed reports
Requirements
We Are Looking For Someone Who Is Highly organized and detail-oriented
Able to thrive in a customer-focused environment
Adaptable to change and able to adjust priorities to serve the needs of the community
Able to demonstrate empathy in difficult or complex circumstances
Able to work effectively with various community stakeholders
Qualifications
- Minimum Qualifications: Possession of a high school diploma, GED equivalency or a high school proficiency certificate.
- Experience: Four (4) years of increasingly responsible experience determining initial and/or ongoing eligibility for multiple public assistance, medical, and/or employment programs at a level equivalent to the Contra Costa County’s class of Eligibility Worker II, with demonstrated competence accurately applying multiple program rules and regulations and identifying and resolving errors and discrepancies in case actions, eligibility determinations, and system output.
Skills
Highly organized and detail-oriented
Customer-focused and adaptable to change
Empathetic and effective with community stakeholders
Benefits
To read the complete job description, please visit the website, Contra Costa County - Class Specification Bulletin (governmentjobs.com).
Pay
Not specified
Schedule
Not specified