Eligibility Worker I/II

About the role

The County of Siskiyou is an Affirmative Action/Equal Opportunity Employer. We welcome applicants of any race, religion or ancestry. For exact salary information, please refer to the current salary schedule and County website.

Responsibilities

• Learns to perform interactive interviews to elicit eligibility information and identify a need for public assistance programs and services.
• Analyzes financial and eligibility information to determine initial or continuing eligibility for aid programs.
• Explains regulations, rules, and policies to applicants, informing them of their rights, responsibilities, and eligibility for services and assistance.
• Safeguards the proper completion and accuracy of applications and declaration forms.
• Solves discrepancies by securing appropriate documentation, including medical records and confirmations from other agencies.
• Initiates total-household assistance cases.
• Enters and retrieves numerical and narrative data from computerized records.
• Issues benefits.
• Prepares correspondence and reports.
• Organizes caseloads so that necessary case records and documents are processed within specific time limits established by regulations.

Requirements

• Completion of 60 semester or 90 quarter units of college.
• Two (2) years of experience performing clerical duties which include substantial public contact experience with clients and basic interviewing responsibilities for the purpose of gathering information and explaining policies or clarifying information needed.
• One (1) year of experience with responsibility for one or more of the following: determining eligibility for loans, financial assistance, unemployment, veterans benefits, or publicly or privately financed health counseling and/or social services programs.

Qualifications

Any combination of training or experience that would provide the knowledge and skills to successfully perform the listed duties is qualifying. A typical way, but not required, to obtain the required knowledge and skills would be:

• Completion of 60 semester or 90 quarter units of college.
• Two (2) years of experience performing clerical duties which include substantial public contact experience with clients and basic interviewing responsibilities for the purpose of gathering information and explaining policies or clarifying information needed.
• One (1) year of experience with responsibility for one or more of the following: determining eligibility for loans, financial assistance, unemployment, veterans benefits, or publicly or privately financed health counseling and/or social services programs.

Skills

• Learn and apply the policies, procedures, and programs of the County Human Services Department.
• Learn and apply the laws, rules, and regulations governing eligibility and grant determination for public assistance programs and case administration of these programs.
• Learn to obtain and verify information concerning eligibility for human services and public assistance.
• Learn and perform fact-finding and interactive interviewing.
• Determine appropriate courses of action in emergency situations.
• Make referrals to appropriate agencies and human service programs.
• Detect and identify potentially fraudulent situations.
• Analyze and interpret written, numerical, and verbal data.
• Enter data accurately into a computerized system, navigate through screens, review output of documents, make corrections as required.
• Process cases manually as required.
• Organize and complete work in accordance with stringent time requirements.
• Read, understand, apply, and explain complicated and detailed correspondence, reports, regulations, and policy directives.
• Make mathematical computations quickly and accurately.
• Prepare clear, concise, and accurate records and reports.
• Communicate with people from diverse ethnic and cultural backgrounds.
• Explain complex rules and programs in an easily understandable manner.
• Effectively represent the Human Services Department in answering questions and providing information to the public, community organizations, other County staff, and other agencies.
• Establish and maintain cooperative working relationships.

Benefits

Typical benefits include:

• 12 paid holidays (96 hours) per year, plus 3 floating holidays.
• Vacation: Two (2) weeks per year during the first five (5) years of service; Three (3) weeks a year - five (5)- ten (10) years of service; Four (4) weeks a year - Ten (10) plus years of service;
• Note - accrued vacation.

Pay

Eligibility Worker I: $20.82 - $26.58
Eligibility Worker II: $22.55 - $28.79

Schedule

This is a for cause, non-exempt position.