Eligibility Worker II

About the role

The Position Bargaining Unit: Local 1021 - Social Services Rank & File Unit Contra Costa County is recruiting to fill multiple Eligibility Worker II vacancies in the Employment and Human Services Department (EHSD). Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and valuing diversity.

Responsibilities

• Conducting interviews with applicants to determine eligibility and need for social programs and services
• Applying complex state and federal regulations to ensure accurate determinations
• Initiating procedures to grant, modify, deny, or terminate eligibility for various assistance programs
• Maintaining accurate and up-to-date records in case management systems
• Handling sensitive personal and financial information with a high level of confidentiality and integrity
• Participating in ongoing training to stay updated on changes in laws, policies, and procedures
• Referring clients to additional services or community resources
• Utilizing multiple systems and databases simultaneously

Qualifications

• License Required: Possession of a valid California Motor Vehicle Operator’s License
• Education: Possession of a high school diploma or G.E.D. equivalency or a high school proficiency certification
• Experience: Six (6) months of full-time experience in a classification in a California County with the responsibility for public assistance eligibility determination
• Desirable Qualifications: Ability to use computers and software applications effectively, communicate effectively both orally and in writing, demonstrate cultural sensitivity and awareness, show strong case management and organizational skills, conduct interviews and verify information, and adapt to change and adjust priorities to serve the needs of the community

Benefits

For those who are passionate about service and looking for a rewarding career path, joining the Eligibility team at EHSD is a chance to be part of an organization that truly makes a difference. We Are Looking For Someone Who Is Highly organized and detail-oriented, Able to thrive in a customer-focused environment, Able to remain calm and objective when handling high-pressure or emotionally charged situations, Skilled in providing excellent customer service, interpersonal sensitivity, and diplomacy when working with others in sensitive or crisis situations, Able to establish and maintain cooperative and objective relationships with the general public, culturally diverse populations, other departments/agencies, and co-workers, Adaptable to change and able to adjust priorities to serve the needs of the community, Committed to continuous learning and professional development.

Pay

Competitive compensation package including salary, benefits, and opportunities for promotion.

Schedule

Full-time position with flexible scheduling to accommodate the needs of the community.

Application Instructions

To apply, please visit the website, www.cccounty.us/hr. The eligible list established from this recruitment may remain in effect for six (6) months.

Contact Information

For recruitment-specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.