Human Services Technician - Programs

About the Role

The Human Services Technician provides customer service and operational support for senior services programs, activities, and facilities. Greets patrons, responds to inquiries, and provides information regarding services, programs, and facility procedures. Assists with the preparation of equipment, facilities, and service areas for daily activities and supports the planning, implementation, and evaluation of Senior Center programs and events. Ensures the daily delivery and accurate reporting of congregate and home-delivered meals. Monitors facilities and equipment for safety and cleanliness, reports maintenance or safety concerns, and performs basic cleaning and sanitizing duties. Maintains program records, gathers and enters data, prepares monthly program summaries and performance reports, and assists with administrative and program-related tasks. Supports daily operations by ensuring a safe, welcoming, and well-maintained environment for patrons. Performs other duties as assigned.

Qualifications

• High School Diploma or GED and 2 years of experience in assigned area of responsibility; or an equivalent combination of directly related education and experience.
• Valid Arizona driver's license.
• Food Handler's Card.
• First Aid/CPR certification.
• Fingerprint Clearance Card.
• Central Registry Background Clearance.

Skills

• Following directions and meeting standards.
• Utilizing necessary work equipment and tools.
• Basic math skills.
• Effective time management.
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work direction.

Knowledge

• Job-specific equipment.
• Customer service principles and practices.
• Recordkeeping techniques.
• Cleaning techniques.
• Modern office technology.

Physical Requirements / Work Conditions

Positions in this class typically require standing, sitting, walking, lifting, carrying, pushing/pulling, reaching, handling, fine dexterity, kneeling, crouching, crawling, bending, twisting, seeing, hearing, talking, climbing, and balancing.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Working conditions are in an office setting. Depending on assignment, some travel may be required.

Pay

$21.10 - $29.54 hourly.