Human Services Case Manager (Bilingual English/Vietnamese preferred)

Initial posting date: 07/31/2026 • Application deadline: 08/10/2026 • Agency: Department of Human Services • Salary range: $4,519 - $6,904

About the role

The Oregon Department of Human Services is hiring a Case Manager (Bilingual English & Vietnamese preferred) to assess Oregonians applying for, or currently receiving, long-term care services. In this role, you will develop, coordinate, and arrange services to allow older adults and people with disabilities to achieve continuity of care.

Responsibilities

• Contact Oregonians or collateral contacts monthly to set up and monitor service plans and safety needs (in person, by phone, or electronically).
• Collaborate with Oregonians, agencies, medical and care providers, and community partners to deliver benefits, services, and information.
• Create person-centered risk mitigation plans and provide risk mitigation as needed.
• Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective services, including collateral interviews.
• Develop detailed, individualized, and person-centered case plans.
• Inform Oregonians of their rights, responsibilities, service options, and methods of recourse.
• Utilize applicable forms, computer systems, tools, and other resources.

Requirements

• A valid driver’s license and acceptable driving record.
• One of the following:
  • A bachelor’s degree in Behavioral Science, Social Science, or a closely related field; or
  • A bachelor’s degree in any field and one year of human services-related experience; or
  • An associate degree in Behavioral Science, Social Science, or a closely related field and two years of human services-related experience; or
  • Three years of human services-related experience.

  Human services-related experience includes work providing assistance to individuals and groups with issues such as economic disadvantage, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing.

Skills

• Experience coordinating services and support for individuals by assessing needs, developing service plans, monitoring progress, and adjusting services.
• Experience delivering customer service in a fast-paced environment.
• Experience interpreting and implementing policies and procedures.
• Experience preparing and maintaining written narrative documentation.
• Experience interviewing to obtain information and evaluate next steps in the intake process.
• Bilingual English & Vietnamese preferred.

Working Conditions

• Hybrid work is not available during trial service; may be discussed after trial service completion.
• Flexible work schedule with options between 6:00 AM – 6:00 PM.
• Fast-paced environment with constantly evolving policies and procedures.
• May drive to remote locations in varied terrain and inclement weather.
• Repetitive motions, prolonged sitting, and daily computer/technology use.
• May encounter animals (some potentially dangerous) and exposure to communicable diseases (e.g., flu, COVID-19, MRSA).
• Interaction with individuals who may have experienced trauma and exhibit emotional challenges.
• Stressful situations requiring quick decision-making to ensure safety.

Background Checks

• Criminal history and background check required for finalists; adverse results may lead to disqualification.
• No visa sponsorship available.
• Must complete the US Department of Homeland Security’s I-9 form within three days of hire; E-Verify will confirm work authorization.

Benefits

• Employee Resource Group communities for shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until reaching the top of the salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Veterans’ preference available.

Additional Information

• This is a permanent, full-time position represented by the Service Employees International Union (SEIU).
• This recruitment may fill future vacancies in the same classification.
• For ADA accommodations or job-specific questions, contact recruiter Ryan Bennett at ryan.bennett@odhs.oregon.gov.