Human Services Assistant

About the role

This position works as an experienced human services professional with a positive and “can-do” attitude as part of our Business Operations department.

Responsibilities

• Execute CSB check-in and check-out procedures using the electronic health record (EHR)
• Schedule and reconcile clinical and medical appointments in the EHR based on approved protocol for notification
• Field phone and in-person inquiries made by the public, clients, and staff in a prompt, courteous, and professional manner and assess for level of risk or emergency intervention
• Open and close program assignments in the EHR
• Update financial and demographic information required in all client profiles in the EHR and process payments
• Verify insurance coverage
• Monitor, research, arrange, and conduct annual review/updates of the EHR record with clients to ensure information is accurate and fees are properly set

Requirements

• Clear and concise communication orally and in writing
• Multi-tasking and prioritizing work
• Detail-oriented, accurate in data entry, organized
• Excellent customer service skills
• Able to work in a fast-paced team environment

Qualifications

• High school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience)

Skills

• Expertise in several databases related to the EHR, revenue cycle management, as well as Microsoft Office software

Benefits

• Eligible for all County benefits
• To find out about the benefits of working with Fairfax County Government, please visit the CSB Careers Page

Pay

Not specified

Schedule

Part-time position providing support at the following locations: Herndon Neighborhood Resource Center and James Lee Community Center. Scheduled hours are 9:00am to 5:30pm, with Wednesdays being half days.

Location

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home — including Spanish, Asian/Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Foreign Language Skills Stipend

A foreign language skills stipend of up to $800/year (part-time) may be given for qualified bi-lingual employees.

Physical Requirements

• Ability to answer phones and use a keyboard driven equipment
• Ability to communicate clearly with others
• Ability to conduct various screenings on individuals upon entry to CSB facilities
• Ability to travel to various CSB sites to attend meetings or perform work duties; maneuver through multi-floor buildings; bend/stretch; carry up to 25lbs

Selection Procedure

Panel Interview and may include a practical exercise.