Human Services Analyst

About the role

The Human Services Analyst role at the Department of Human Services allows you to support key programs by reviewing data, strengthening procedures, and guiding implementation. You collaborate with contractors, staff, and stakeholders to solve problems and enhance service delivery.

Responsibilities

• Program Planning: Develop plans for implementing the Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) and related programs
• Policy Interpretation: Interpret regulations and recommend updates to policies and procedures
• Report Preparation: Prepare and review SNAP state plans, data reports, and monitoring documents
• Contract Oversight: Guide SNAP Job Experience and Training Services (SNAP JETS) contractors and assess program performance
• Training Development: Create and present training and guidance for staff and contractors
• Data Analysis: Collect and analyze program data to make recommendations

Qualifications

• One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs
• A bachelor’s degree
• An equivalent combination of experience and training that includes one year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs
• You must meet the PA residency requirement

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch
• You may have the opportunity to work from home (telework) part-time, up to 3 days per week
• The ability to telework is subject to change at any time

Salary

In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

How to Apply

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

Exam Information

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. Your results will be provided via email.