Human Resources Trainer

About the role

As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world.

Responsibilities

• Conduct training for Ambassadors to include facility tours, safety training, and assigned station training
• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement
• Communicate with Supervisor and department trainer concerns regarding Ambassador’s progress; Identify additional training needs
• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records
• Provide answers to Ambassadors to achieve job proficiency
• Assist other facilities throughout the park as needed
• Maintain facility integrity by maintaining high level of quality and cleanliness
• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations
• Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests
• Works as part of a team to increase productivity and while providing excellent guest service
• Maintains a professional appearance that meets grooming standards

Requirements

• Exhibit effective verbal and written communication skills; speak comfortably in front of small and large groups; respond effectively to individual and group questions
• Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassadors
• Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations
• Organize resources, establish priorities and monitor multiple projects and assignments; results oriented
• Must be able to walk and stand for long periods of time in extreme weather conditions
• Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays
• Must be willing to work as part of a team as well as work independently with little or no supervision
• Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service
• Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
• Must be willing to comply with all SEA grooming guidelines and employment standards
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
• Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook and Windows
• Must have High School Diploma or Equivalent
• Minimum of three (3) months theme park experience preferred
• Previous training, teaching, and/or presenting experience a plus

Qualifications

• Must be able to comply with all SEA grooming guidelines and employment standards
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines

Skills

• Effective verbal and written communication skills
• Positive reinforcement
• Facility tours
• Safety training
• Assigned station training
• Coaching and retraining opportunities
• Training classes
• Answers to Ambassadors
• Facility integrity
• Safe work habits
• Courteous and professional behavior
• Teamwork
• Resource management
• Priority setting
• Multi-tasking
• Positive attitude
• Guest service
• Professional appearance
• Verbal and written communication skills
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions
• Flexible schedule
• Teamwork
• Independent work
• Train-the-Trainer programs
• Positive behaviors
• Positive actions
• Team environment
• Diverse work environment
• Resource management
• Prioritization
• Project monitoring
• Results orientation
• Physical stamina
• Weather conditions