Human Resources Manager (Northeast)

About the role

LeadCar® Systems, Inc. is seeking a Human Resources Manager to support organizational effectiveness, employee engagement, and compliance across the business. Reporting to the Director of Human Resources, this position oversees and develops a team of two Human Resources Generalists for the Northeast region, ensuring consistent delivery of HR programs and services.

Responsibilities

• Coach, mentor and develop staff, including overseeing new employee onboarding and continuous opportunities for growth and development.
• Empower employees to take responsibility for their jobs and goals.
• Delegate responsibility and expect accountability and regular feedback.
• Foster a spirit of teamwork and unity among department that allows for disagreement over ideas, conflict and expeditious conflict resolution. Appreciate diversity, cohesiveness, partnership and working effectively together to enable each employee and the department to succeed.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Establish and maintain relevant controls and feedback systems to monitor the operation of the department.
• Plan staffing levels.
• Attract and retain top talent through effective talent management practices to include creating job postings, screening candidates, scheduling and conducting interviews, checking references and preparing conditional job offers.
• Partner with hiring managers to understand their needs, recommend recruitment strategy and assist with hiring decision.
• Analyze candidate background and interview materials and assess organizational fit to highlight pros and cons of candidates for hiring managers.
• Aid in the development of behavioral-based interviewing materials.
• Coordinate and conduct new hire orientations and exit interviews.
• Ensure the accurate and timely completion of all required new hire forms, policies and trainings.
• Process new hires, terminations and employee changes. Partner with the Payroll Administrator to review changes to employee information.
• Maintain Applicant Tracking System (ATS), organizational charts and other relevant employee information and reporting.
• Prepare and analyze pay plans and job descriptions, ensuring compliance with wage and hour laws and regulations.
• Advise and assist management and employees with benefit questions. Act as a liaison between employees and insurance providers to resolve benefit related issues and ensure positive relations.
• Process time-off requests through HRIS including FMLA, Worker’s Compensation and ADA.
• Partner with the Payroll Administrator to maintain alignment with benefit programs.
• Administer benefits plans including enrollments, terminations and changes.
• Process monthly billings for all benefit plans. Review bills for accuracy and compile reports as needed. Coordinate quarterly retirement plan enrollment meetings.
• Communicate initial enrollments and qualifying events with COBRA Administrator and reconcile accounts receivable account.
• Prepare worker’s compensation paperwork and conduct thorough investigation of all reported injuries.
• Process unemployment insurance paperwork in a timely manner.
• Ensure compliance with governmental regulations and reporting requirements covering the benefit plans.
• Partner with managers to coach them with employee performance evaluations.
• Serve as employee relations advisor by doing intake of the issue, researching any necessary information, soliciting any necessary resources and providing advice as needed.
• Create Performance Improvement Plans (PIPs) in conjunction with managers to give employees the opportunity to succeed while still holding them accountable for past performance. Ensure managers have open dialogue and provide consistent feedback.
• Work with managers to review and recommend terminations. Exercise care that reasons are well documented and are not arbitrary or discriminatory.
• Demonstrate exemplary integrity, serving as a role model in exuding trust and honesty and maintaining the highest professional standards.
• Maintain a personal demeanor consistent with The Company’s culture, contributing to a positive, supportive work environment for all The Company team members.
• Strive to make a positive impact in the organization on a consistent basis.
• Work collaboratively with The Company team members through transfer of knowledge and building effective business relationships.
• Serve as an advisor to employees and managers with human resources policies and procedures.
• Assist in development, implementation and maintenance of policies and procedures.
• Maintain and monitor access to all human resources-related files including personnel, medical, unemployment and other related employee files.
• Complete verification of employment requests.
• Stay abreast of federal, state and local employment regulations.
• Perform all other special projects and duties as assigned.

Requirements

• A Bachelor’s degree in Human Resources or related field with a minimum of 5 years related HR experience or equivalent combination of education and progressive experience in Human Resources required.
• Society for Human Resources Management – Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) certification preferred.

Qualifications

• Advanced knowledge of human resources principles, practices, and government reporting requirements, including federal, multi-state, and New York-specific employment and leave laws (e.g., NY Paid Family Leave, NY Sick Leave).
• Demonstrated ability to interpret policies, evaluate risk, and make sound, consistent decisions aligned with organizational standards and past practices.
• Strong leadership presence with the ability to influence, coach, and partner effectively with leaders at all levels of the organization.
• Exceptional communication and interpersonal skills, with the ability to navigate complex employee relations issues and deliver clear, business-focused guidance.
• Highly developed analytical and problem-solving capabilities, with a proactive approach to identifying trends and implementing solutions.
• Excellent organizational and time management skills, with the ability to prioritize competing demands in a fast-paced, evolving environment.
• Proven ability to lead conflict resolution and workplace investigations with objectivity, professionalism, and compliance focus.
• High degree of integrity and discretion, with demonstrated ability to manage sensitive and confidential information.
• Strong technical aptitude, including advanced proficiency in Microsoft Office Suite and the ability to leverage HR systems for reporting and decision-making.

Skills

• Advanced knowledge of human resources principles, practices, and government reporting requirements, including federal, multi-state, and New York-specific employment and leave laws (e.g., NY Paid Family Leave, NY Sick Leave).
• Demonstrated ability to interpret policies, evaluate risk, and make sound, consistent decisions aligned with organizational standards and past practices.
• Strong leadership presence with the ability to influence, coach, and partner effectively with leaders at all levels of the organization.
• Exceptional communication and interpersonal skills, with the ability to navigate complex employee relations issues and deliver clear, business-focused guidance.
• Highly developed analytical and problem-solving capabilities, with a proactive approach to identifying trends and implementing solutions.
• Excellent organizational and time management skills, with the ability to prioritize competing demands in a fast-paced, evolving environment.
• Proven ability to lead conflict resolution and workplace investigations with objectivity, professionalism, and compliance focus.
• High degree of integrity and discretion, with demonstrated ability to manage sensitive and confidential information.
• Strong technical aptitude, including advanced proficiency in Microsoft Office Suite and the ability to leverage HR systems for reporting and decision-making.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Continued training through the Company

Pay

$80,000 - $100,000/year based on experience.

Schedule

Monday to Friday
8:00 a.m. to 5:00 p.m.
This position offers some flexibility through a hybrid work model but is primarily required to report to work onsite 4 days/week. The schedule is subject to change at any time based on operational need and at management’s discretion.

Travel Requirements

• This position requires the ability to travel up to 50% of the time, dependent on business needs and organizational priorities.
• Average travel to New York (Utica & Yorkville) and Pennsylvania (Hamburg & Hazleton) dealership locations along with travel for relevant training courses and job fairs is required.
• A valid driver’s license is required and must be maintained for travel requirements.

Equal Opportunity Employer

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.