Human Resources Manager, Little Caesars Arena

Delaware North Sportservice is searching for a Human Resources Manager to join our HR team at Little Caesars Arena in Detroit, Michigan.

About the role

As an HR Manager, you will oversee team member onboarding, training, compliance, and employee relations, and serve as an important partner to your local and enterprise HR teams. This role offers complex, stimulating work leading high-performing teams in a hospitality environment.

Pay

Minimum – Anticipated Maximum Base Salary: $73,400 - $99,100 / year. In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Partner with the Talent Acquisition and HR Operations teams to attract, hire, and onboard new team members
• Serve as a bridge between your local and wider HR team; advocate for consistent best practices and share knowledge unique to your location
• Develop and deliver training to new and existing team members, ensuring they have a thorough understanding of their job functions, policies, procedures, and opportunities for growth
• Handle employee relations matters, including conducting investigations and complaint resolution
• Ensure compliance with federal and state employment regulations, as well as company policies and procedures

Requirements

• Minimum of three years of Human Resources Generalist experience, including at least two years in an HR Manager role
• Experience in hospitality, food and beverage, or large-scale retail environments strongly preferred
• Previous experience using iCIMS, Workday, or similar HRIS system
• Bachelor’s degree in human resources management or related field preferred; PHR or SPHR certification is a plus
• Union experience a plus
• Strong interpersonal and communication skills
• Independent problem-solving and analytical abilities
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours during peak event periods

Physical Requirements

• Ability to perform duties across the arena, including prolonged periods of walking, standing, and navigating event spaces

Schedule

• Days
• Evenings
• Holidays
• Monday-Friday, evenings as needed, and events

About Us

Delaware North is the food, beverage, and retail provider at Little Caesars Arena, a 20,000-seat venue opened in 2017 and home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full range of services, including concessions and premium dining in innovative club areas, loge boxes, and suites.

Our business is all about people, and that includes you. At Delaware North, you’re part of a global legacy: a family-owned company with over 100 years of history. Our operations span the world, offering unique paths to growth and success in iconic sports arenas, national parks, casinos, and more.