Human Resources Manager - Hospitality

Responsibilities

• Oversee all Human Resources functions for a luxury residential and hospitality community, ensuring alignment with service excellence standards and organizational goals.
• Lead full-cycle recruitment efforts for both seasonal and year-round staff, partnering with department leaders (golf, food & beverage, amenities, property management) to attract and retain top-tier talent.
• Manage and optimize the use of ADP Workforce Now for payroll, onboarding, timekeeping, reporting, and compliance, ensuring data integrity and efficiency.
• Serve as a trusted advisor to leadership and employees on employee relations matters, handling concerns, investigations, and conflict resolution with professionalism and discretion.
• Foster a positive, service-driven workplace culture that reflects the high standards and expectations of a premier community.
• Administer employee benefits programs, including open enrollment, employee education, and vendor coordination, ensuring competitive and compliant offerings.
• Ensure full compliance with all federal, state, and local employment laws, including wage and hour regulations, workplace safety, and hospitality-specific labor considerations.
• Develop, implement, and update HR policies and procedures to support operational needs and mitigate organizational risk.
• Oversee onboarding and orientation programs to deliver a welcoming and engaging experience for new hires, emphasizing service standards and community values.
• Support performance management processes, including coaching managers, facilitating reviews, and addressing performance concerns in a timely manner.
• Maintain accurate and confidential employee records, leveraging HR metrics and reporting to support strategic decision-making.
• Coordinate training and development initiatives, including customer service excellence, compliance training, and leadership development.
• Promote employee engagement and retention through recognition programs, communication strategies, and a strong focus on workplace morale.
• Partner with leadership to support workforce planning, especially during peak seasonal operations, ensuring appropriate staffing levels and budget alignment.

Requirements

• Strong knowledge and hands-on experience with ADP Workforce Now, including payroll, reporting, timekeeping, and employee data management.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for reporting, communication, and data analysis.
• Excellent interpersonal and communication skills, with the ability to effectively interact with employees at all levels and resolve workplace issues with professionalism and discretion.
• Strong employee relations expertise, including conflict resolution, investigations, and fostering a positive workplace culture.
• Analytical skills with the ability to interpret HR metrics, workforce data, and labor market trends to support recruitment and retention strategies.
• Solid leadership and organizational abilities, with experience managing multiple HR functions simultaneously and guiding teams through change initiatives.
• Comprehensive knowledge of employment laws and regulations to ensure compliance and mitigate organizational risk.
• Proficiency with HR technology tools, including applicant tracking systems, payroll platforms, and performance management systems, to improve efficiency and streamline HR processes.
• High level of discretion and confidentiality when handling sensitive employee and organizational information.

Skills

• Professional HR certification such as SHRM-CP, SHRM-SCP, or PHR.
• Experience working in diverse hospitality environments including hotels, resorts, or food and beverage operations.
• Advanced knowledge of ADP required.
• Experience with or a strong interest in learning about our international visa programs.
• Demonstrated ability to lead organizational development and change management initiatives.
• Advanced training or coursework in conflict resolution and employee engagement strategies.