Human Resources Generalist - Seasonal

About the role

This seasonal Human Resources Generalist supports the site and HR team by performing administrative duties, including special project assignments and serving as a point of contact for HR initiatives. The role acts as a liaison between site employees and management, following pre-established guidelines to perform job functions.

• Assist in collecting, updating, and coordinating site payroll with the Payroll Representative where required.
• Provide support to the site, including assisting with employee relations, conducting investigations as assigned, and maintaining employee corrective actions.
• Participate in and present Human Resources information during onboarding for all new hire classes.
• Manage site benefits, including employee safety, unemployment, and Leave of Absence (LOA) program support.
• Promote and support the organization of site events.
• Assist in carrying out various human resources programs for site employees.
• Maintain personnel files in accordance with legal, regulatory, and company directives.
• Communicate issues to HR and site leadership.
• Reinforce employee relations practices to establish a positive employer-employee relationship and promote high employee morale.
• Ensure consistent interpretation and application of all employee practices in accordance with legal and company directives.
• Complete job offers and promotions for non-agents.
• Follow up on employee notices of separation with proper documentation and exit interviews.
• Support site compliance audits.
• Serve as champion and point of contact for payroll discrepancy reduction efforts.
• Serve as onboarding champion and backup for New Hire Orientation (NHO) across all sites.
• Perform other duties as assigned.

Requirements

• Minimum 2-3 years of relevant experience in Human Resources.
• Ability to handle sensitive and confidential materials.
• Proficient and effective English verbal and written communication skills.
• Ability to work in a fast-paced, deadline-oriented environment.
• Excellent organizational, interpersonal, and time management skills.
• Task-oriented with exceptional people skills and reliability.
• Proficient with Microsoft Office, Outlook, internet, copier, fax, and other business machines.
• Ability to exercise discretion and interact effectively with individuals at all levels and from diverse backgrounds.
• BA degree in Human Resources.
• Call Center experience.
• Experience in payroll processing (a plus).

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve satisfaction and loyalty, improve efficiency, and reduce costs. With a 30+-year track record, ResultsCX has grown to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise includes actionable analytics, Contact Center as a Service (CCaaS), and our SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.