Human Resources Generalist (Goldenvoice)

AEG has played a pivotal role in transforming sports and live entertainment for over 20 years. Annually, we host more than 160 million guests, promote over 10,000 shows, and present more than 22,000 events worldwide. We are committed to innovation, artistry, and community, leveraging our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform, and global sponsorship activations to create memorable moments.

About the role

The Human Resources (HR) Generalist oversees various areas of the HR life cycle, with a primary focus on employee relations, payroll, and talent acquisition support. This role provides ongoing support to employees and managers in policy interpretation, employee relations, training, and payroll, acting as a trusted resource on HR-related matters. The HR Generalist will make recommendations and develop strategies aligned with the company’s vision.

Responsibilities

• Act as a trusted resource to managers and employees, providing day-to-day human resources services in policy interpretation, employee relations, training, payroll, HR processes, and applicable employment practices.
• Lead employee relations investigations by conducting thorough, timely, and objective reviews of workplace concerns; provide coaching and guidance to managers and employees, and partner with the HR team to recommend resolutions while ensuring consistent and compliant application of policies.
• Train and support Department Heads and Managers, developing strong working relationships while delivering guidance on employee relations, performance management, compliance, and leadership practices.
• Evaluate training programs to ensure effectiveness and relevance.
• Facilitate and support manager training and development initiatives; serve as a Learning & Development ambassador by championing and communicating opportunities to employees and managers, and conduct regular audits to ensure compliance with company-assigned training.
• Process weekly payroll for the designated employee population, ensuring accuracy, timeliness, and compliance; audit payroll data, resolve discrepancies, and serve as a key point of contact for payroll-related inquiries and issue resolution.
• Serve as a primary resource for workforce scheduling processes and systems; partner with managers to align schedules with business needs and staffing levels, provide guidance and troubleshooting support, and identify opportunities for process improvements.
• Support the Talent Acquisition process across AEG Presents in partnership with the Talent Acquisition team, including interview scheduling, coordinating candidate logistics, and assisting with applicant flow processes while ensuring a positive candidate experience.
• Manage employee Leaves of Absence and Accommodations under the ADA process; liaise with external partners, corporate office, HR team, employees, and supervisors to facilitate the interactive process, answer questions, and make recommendations.
• Proactively audit existing job descriptions to ensure alignment with departmental and organizational changes.
• Support additional HR initiatives, projects, and responsibilities as assigned based on business needs.

Requirements

• Bilingual (English/Spanish) – fluent in speaking, reading, and writing both languages.
• BA/BS Degree (4-year) in Human Resources, Business Management, or a related field.
• 2-4 years of related work experience.
• Experience with HRIS systems such as Ultimate Software, Greenhouse, Cornerstone, and ABI Mastermind is preferred.
• Demonstrated ability to proactively manage and resolve complex and sensitive human resource issues.
• Strong verbal and written communication skills, high energy, and excellent follow-up and follow-through.
• Excellent critical thinking, project management, and organizational skills.
• Proficiency with Microsoft Office Products (Word, Excel, Outlook) and the ability to learn required business systems.
• Knowledgeable of local, state, and federal employment laws and regulations.
• Ability to deliver friendly, courteous, and prompt customer service.
• Strong analytical skills with the ability to quickly summarize and present data in a meaningful format.
• Ability to build strong relationships and collaborate with all levels of internal stakeholders.
• Independent thinking and problem-solving capabilities.
• Highly organized with a record of prioritizing multiple projects and meeting deadlines; strong attention to detail with a focus on accuracy.
• Music/Entertainment industry experience is a plus.
• Occasional evening and weekend availability may be required on a project basis.

Pay

$71,000 annually. This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

• Medical, dental, and vision insurance.
• Paid holidays, vacation, and sick time.
• Company-paid basic life insurance; voluntary life insurance options.
• Parental leave.
• 401k Plan with a current employer match of 3%.
• Flexible spending and health savings account options.
• Wellness offerings.

AEG reserves the right to change or modify the employee’s job description at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.