Human Resources Generalist

The Biltmore Los Angeles, located in the heart of downtown Los Angeles, is a historic landmark hotel known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. As part of Millennium Hotels & Resorts, we uphold core values of passion for hospitality, entrepreneurial spirit, innovation, and solutions-oriented results.

About the Role

As our Human Resources Generalist, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role supports day-to-day operations, team performance, and service standards, acting as a bridge between leadership and frontline teams to drive accountability, engagement, and results.

Responsibilities

• Ensure smooth, efficient operations aligned with brand standards and identify opportunities for innovation and continuous improvement.
• Deliver exceptional service rooted in passion for hospitality, anticipating needs and responding with a solutions-first mindset.
• Work collaboratively across teams to achieve shared goals and contribute to a positive work environment.
• Follow all company policies, safety standards, and procedures while maintaining accuracy in processes, reporting, and documentation.
• Coordinate job postings, screen applicants, schedule interviews, and assist in onboarding, including new hire orientation and documentation.
• Maintain accurate and organized recruitment and personnel records.
• Act as a resource for employee questions and concerns, supporting the Senior HR Manager in handling employee relations issues and investigations.
• Ensure consistent application of policies and procedures in a unionized environment.
• Coordinate employee engagement activities, recognition programs, and maintain communication boards with internal hotel information and labor law postings.
• Support training initiatives by coordinating logistics and tracking employee participation.
• Collaborate with the Payroll Manager to obtain, review, and enter payroll data, and assist with maintaining HRIS records and employee documentation.
• Ensure HR documentation complies with labor laws and hotel policies, maintaining personnel files and HR records in accordance with legal and confidentiality standards.
• Assist with benefits administration, open enrollment coordination, and the administration of Workers Compensation, Unemployment Claims, and Leave of Absence coordination.
• Complete monthly administrative activities such as the hotel newsletter, birthday card preparation, and other tasks as assigned.

Requirements

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment with a solutions-oriented mindset and attention to detail.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Experience with Payroll systems (Paycom) and Applicant Tracking Systems (Workable) is helpful.
• Working knowledge of Equifax, E-Verify, Workable-ATS, and Paycom-HRIS is helpful.
• 2+ years of HR experience, preferably in hospitality or a unionized environment.
• Bilingual English/Spanish strongly preferred.
• Knowledge of HR laws, practices, and Microsoft Suite.
• Ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Human Resources, Business Administration, or related field preferred.

Benefits

• Medical, Dental & Vision Insurance.
• Company-paid Life and AD&D Insurance.
• Short-Term and Long-Term Disability Coverage.
• 401(k) Retirement Plan with Company Match (where applicable).
• Paid Time Off & Paid Holidays.
• Hotel Room Discounts across our global portfolio.
• Employee Assistance Program (EAP).

Benefits eligibility and offerings are subject to plan terms and company policy.

Pay

Hourly Rate: $30.00 - $35.00