Human Resources Coordinator – Employee Services

What You'll Do

• Own the HR Ticketing Experience: Manage and triage employee requests through Jira, ensuring timely, accurate, and supportive resolutions
• Be the First Line of HR Support: Respond to employee questions, concerns, and requests with professionalism and empathy
• Escalate When Needed: Partner with HR specialists to ensure complex issues are handled efficiently
• Educate & Guide: Help employees understand policies, procedures, and best practices to ensure consistency across the organization
• Drive Engagement & Retention: Deliver positive interactions that support employee satisfaction and retention efforts
• Analyze & Improve: Track KPIs, monitor ticket trends, and identify opportunities for process improvements
• Leverage Technology: Continuously look for ways to improve efficiency using HR systems and tools
• Contribute to Knowledge Management: Maintain SOPs, documentation, and HR resources for scalability and consistency
• Support Cross-Team Coverage: Step in where needed to ensure seamless HR service delivery

Qualifications

• 2+ years of experience in HR, employee services, or business support
• Associate's degree in HR, Business Administration, or related field
• Experience with ticketing systems (Jira preferred)
• Strong communication skills - written and verbal
• High level of professionalism and confidentiality
• Detail-oriented with experience in HRIS or workplace platforms
• Ability to collaborate across departments and work independently

Work Environment

• Fully remote position with a consistent schedule
• Requires a dedicated workspace and reliable internet
• Primarily computer-based work with extended periods of sitting

Our Core Values

• Integrity – We act with honesty and do what's right
• Compassion – We put patients and families first
• Accountability – We own our actions and results
• Respect – We build trust through professionalism and partnership
• Excellence – We strive for the highest standards in care and service

Why You'll Love This Role

• Be the voice of HR and make a real impact on employee experience
• Work in a collaborative, mission-driven environment
• Gain exposure across multiple HR disciplines
• Contribute to process improvements and innovation
• Grow your HR career with a supportive corporate team

Location

23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23233, 23234, 23235, 23236, 23173, 23114, 23112, 23113, 23832, 23836