Human Resources Coordinator

Skills

• 2+ years in HR shared services, People Operations, or high-volume employee/customer support
• Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools)
• Clear, empathetic communication
• Sound judgment and discretion with sensitive information
• Strong attention to detail and follow-through
• Bias for action in a fast-moving, ambiguous environment

Responsibilities

• Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics-via case, chat, and occasional walk-ups.
• Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.
• Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.
• Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.
• Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.
• Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.
• Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.
• Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.