Human Resources Coordinator

Key Responsibilities

• Recruitment & Hiring
• Maintain and manage ATS system, addressing and engaging all leads and applications.
• Schedule and conduct Care Professional interviews.
• Partner with the Scheduling Department to coordinate Care Professional schedules with an emphasis on high-quality matches and extraordinary relationships.
• Training & Development
• Schedule and lead Care Professional orientation and new hire training, including Alzheimer’s and Dementia Training.
• Create and oversee continuing education learning plans required to meet Home Instead® Standards.
• Evaluate and update orientation and training materials as needed.
• Engagement & Retention
• Develop and implement engagement strategies to promote Care Professional satisfaction and retention.
• Achieve NET Care Professional goals for the location.
• Schedule and conduct annual reviews, ongoing performance conversations, and problem resolution.
• Develop, plan, and facilitate quarterly Care Professional meetings.
• Prepare and distribute the monthly Care Professional newsletter.
• Compliance & Standards
• Ensure Home Instead standards are met and upheld.
• Monitor compliance with local and federal labor and safety laws, including EOE, ADA, FMLA, and SHA.
• Adhere to all company policies, procedures, and business ethics codes.
• Collaboration & Communication
• Demonstrate open and effective communication with leadership team, colleagues, Care Professionals, clients, and family members.
• Maintain regular attendance at the office to execute job responsibilities.
• Perform other duties as assigned.
• Relationship Building
• Ability to engage and influence stakeholders at all levels.
• Communication
• Strong written and verbal communication skills.
• Customer-Focused
• Committed to providing best-in-class products and services.
• Results-Oriented
• Proven ability to achieve and exceed sales targets.
• Self-Starter
• Thrives in a self-directed environment and takes initiative.
• Resilience
• Maintain a positive and steady presence in emotionally challenging or high-stress situations.
• Innovation & Adaptability
• Seeks continuous improvement and data-driven sales strategies.

Qualifications

• High school diploma or equivalent.
• Experience in human resources, recruitment, or a related field.
• Strong organizational and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends.