Human Resources Business Partner

Job Summary

The Human Resources Business Partner (HRBP) serves as a strategic and trusted partner to the leaders and employees of TransTrack and Momentm. This role goes beyond day-to-day HR administration— the HRBP is a key advisor and coach to people leaders at all levels, bringing genuine empathy, business insight, and a deep commitment to developing people at every level. The ideal candidate leads with heart and acts with intention—someone who listens deeply, fosters trust across the organization, and is energized by helping employees and leaders grow. They proactively anticipate HR-related needs and partner with the broader HR team to design and implement value-added solutions that support business objectives across both business units. This role is the trusted HR partner for TransTrack and Momentm across all aspects of HR including employee relations, recruitment/staffing, compensation, talent reviews, organization design, resource planning, learning and career development, and the talent management process. The role is a remote position that does require some travel. This role reports directly to the General Manager.

Duties/Responsibilities

• Serve as the subject matter expert on all Human Resources policies, including guidance, development, interpretation, and application across TransTrack and Momentm.
• Act as a key strategic partner and trusted advisor to people leaders across both business units, demonstrating empathy and sound judgment across all aspects of HR: employee relations, talent management, organizational design, workforce planning, Leave of Absence benefits, and change management.
• Champion a coaching culture—actively coach and develop people leaders and individual contributors at all levels, helping them grow professionally and navigate challenges with confidence.
• Affiliate with the Group VP, Human Resources with business unit restructures, organizational design initiatives, and workforce planning efforts for TransTrack and Momentm.
• Manage and resolve complex employee relations issues, including conducting thorough, objective investigations and advising people leaders on sensitive matters (e.g., harassment, discrimination, performance management, and terminations).
• Promote a culture of diversity, equity, inclusion and belonging in the workplace.
• Process and administer USA/CANADA employee leaves of absences (short-term disability, state leave, FMLA, etc.) while ensuring accuracy and compliance.
• Support organizational change initiatives and HR-related projects, working cross-functionally as required.
• Maintain in-depth knowledge of employment legislation and regulatory requirements to ensure compliance and mitigate legal risk (U.S. regulations required; Canadian knowledge is a plus).
• Partner with people leaders on talent management activities, including performance management, succession planning, and development planning for key talent.
• Create and execute a business-wide training needs assessment; design, facilitate, and evaluate training programs for employees and people leaders across TransTrack and Momentm.
• Provide expertise in employee engagement and development by establishing and updating programs, policies, procedures, and tools.
• Collaborate with the broader HR Portfolio team to support HR projects, HRIS management, and continuous improvement initiatives.
• Collaborate with the Talent Acquisition team to ensure effective and timely recruitment.
• Build strong, collaborative relationships with people leaders and employees to improve engagement, morale, productivity, and retention.
• Ensure adherence to internal policies, procedures, and documentation standards.
• Other duties as assigned.

Required Skills/Abilities

• Strong business acumen and analytical skills, with the ability to design or improve HR processes and apply metrics to inform decisions.
• Demonstrated empathy and emotional intelligence— the ability to connect with employees and leaders at all levels, understand their perspectives, and navigate sensitive situations with care and discretion.
• Genuine passion for coaching and developing people, with a track record of helping employees and leaders grow across all levels of an organization.
• Excellent consulting, influencing, and relationship-building skills; able to earn trust quickly and act as a credible strategic partner to senior leaders.
• Strong understanding of U.S. employment law; Canadian employment law knowledge is an asset.
• Strong technical acumen with experience supporting employees in software and hardware environments.
• Able to manage multiple priorities and complex projects using sound business judgment.
• Excellent verbal and written communication skills.
• Team-oriented, customer-focused mindset with a positive and professional attitude.
• High level of integrity, adaptability, commitment, and performance standards.
• Strong organizational, time management, and problem-solving skills.
• Proficient in Microsoft Office Suite and related software(s).

Education and Experience

• Minimum of four (4) years working knowledge of multiple human resource disciplines.
• Progressive experience serving as an HR Generalist or HRBP, supporting people managers and employees across multiple HR disciplines.
• Minimum of two (2) years’ experience of working with HRIS systems (Workday preferred) to support employee data management, reporting and process improvements.
• Experience supporting or leading talent management processes, including performance management cycles, succession planning and professional development planning.
• Preference will be given to those with experience in supporting HR practices and compliance in both the US and Canadian employment environments.
• Professional Human Resources (HR) Certification such as PHR or SPHR is preferred.
• In lieu of degree, an additional 1 year in an HR related role will be accepted.