Human Resources - Benefits Administrator

About the role

Kelly Services is seeking an experienced Benefits Administrator to support retirement and absence management programs for both full-time and part-time employees. This role partners closely with management to ensure accurate administration, compliance, and effective communication of benefit programs. Preference for candidates local to the Cleveland area.

Responsibilities

• Develop, edit, and distribute benefits education and communication materials; document administrative procedures and processes
• Respond to employee enrollment questions, educate participants on benefit plans, and manage individual case inquiries
• Serve as a primary point of contact for insurance carriers and third-party administrators regarding plan status changes, provisions, and general benefit inquiries
• Support eligibility and enrollment processes through data entry, reporting, and routine audits to maintain data integrity; provide backup for carrier file transmissions, vendor billing, and post-payroll funding activities
• Analyze and reconcile HR and benefits data to ensure compliance with internal policies and applicable regulations
• Perform additional related duties as assigned

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred)
• 3–5 years of experience in benefits administration and absence management
• Strong working knowledge of federal and state regulations including ACA, FMLA, COBRA, ADA, and Section 125
• Excellent written and verbal communication skills, including the ability to develop and deliver presentations
• Strong organizational, analytical, and problem-solving skills with a customer-focused mindset
• Proven ability to manage confidential information with discretion
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook, Teams, PowerPoint)
• Ability to work independently while collaborating effectively with cross-functional teams

Benefits

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Eligibility may vary by assignment, location,