Human Resources Associate I

About the Role

Reporting to the Assistant Director, this position provides administrative and complex clerical support to the Office of Human Resources. The role is initially fully on campus, with some telework possible with supervisory approval.

Responsibilities

• Provides administrative support to the Office of Human Resources, answering phones, monitoring the office email inbox, and maintaining electronic personnel files.
• Provides customer service to employees and supervisors related to contract questions, employment policies, time entry, and other job-related questions.
• Responsible for completion of new hire onboarding paperwork. Acts as the first point of contact and provides new hires instructions regarding Workday onboarding tasks.
• Submits required paperwork to the Central Payroll Bureau.
• Responsible for I-9 process, completing employer section in Workday, and tracking new hires who need to complete their I-9. Communicates with employees, supervisors, and contract coordinators.
• Processes verifications and assists with audit requests.
• Assists with special events sponsored and/or organized by the Office of Human Resources.
• Assists in developing and improving business processes. Identifies recurring questions or issues, assists in development of job aids, and escalates issues to Assistant Director.
• Reviews new hire Workday employment transactions, verifies accuracy of data, and approves or corrects the transaction.

Requirements

• High school diploma or GED.
• Three years of clerical experience, including one year in Human Resources.
• Additional related experience and formal education may be substituted for the education or experience requirement on a year-for-year basis, with 30 college credits equivalent to one year of experience.

Preferred Qualifications

• Some college coursework in human resources.
• Work experience in a human resources department in a college or university.

Skills

• Demonstrated simple to moderate problem-solving skills.
• Excellent customer service and communication skills.
• Proficiency in PC, word processing, spreadsheet, and Workday skills.
• Ability to juggle multiple priorities.
• Proficiency in Microsoft Office Suite programs.
• Ability to learn and adapt to new technology while staying current with emerging technology; seeks opportunities to apply available technology to improve department results/service delivery.
• Results-oriented; takes accountability for completing work assignments; meets commitments and deadlines.
• Responds with appropriate urgency to customer requests for information and/or assistance.
• Effectively follows university policies without alienating customers.
• Takes personal responsibility for resolving customer issues.
• Develops effective working relationships inside and outside immediate work area.
• Contributes ideas and shares information within and across work groups; shares lessons learned, documents processes.
• Displays cooperative and open-minded behavior in working with others.
• Takes responsibility for continuous development and performance improvement.
• Continually builds on and develops conceptual knowledge bases.
• Constructively voices new ideas; persists; takes extra steps to overcome negative responses.
• Anticipates customer needs; keeps customers abreast of relevant changes; distributes helpful information.

Benefits

• Competitive benefits package, including health, life, prescription, and dental plans.
• Tuition remission benefits.
• Paid leave (14 days of annual, 15 days of sick, 3 days personal, and 14-15 holidays).
• Pension plan with employer contributions.
• Eligible for overtime.